Patient Billing & Support Specialist

Bryan College Of Health Sciences; Lincoln (NE); On-site; USD 34,000 - 46,000; Full time

Job summary

Bryan College Of Health Sciences is seeking a Patient Financial Services role to handle billing inquiries and assist with payment arrangements. The position requires attention to privacy, accuracy in data, and strong communication with patients and providers.

The role includes reviewing correspondence, scanning documents, and performing cashiering tasks in line with departmental policies. Prior healthcare or customer service experience is preferred.

Qualifications

• High school diploma or equivalency required.
• Associates degree in business or accounting preferred.
• Healthcare or customer service experience preferred.

Responsibilities

• Answer general billing phone inquiries and respond to written inquiries.
• Assist patients, families, attorneys, insurers and other providers with billing questions and policies.
• Establish payment arrangements and financial assistance as per policy.
• Review, process, and scan written correspondence into the PFS data system.
• Perform cashiering tasks and process payments and refunds as needed.
• Research and update patient demographics and insurance information.
• Address patient concerns via phone, in person, or mail with timely responses.
• Follow HIPAA and privacy protocols when handling patient information.
• Scan documents and manage mail and records for accuracy and traceability.
• Assist with other related duties as assigned.

Skills

Billing inquiries handling

Customer service

Data entry

Communication skills

Phone etiquette

Documentation

Education

High school diploma

Associates degree preferred

Job description

Bryan College Of Health Sciences is seeking a Patient Financial Services role to handle billing inquiries and assist with payment arrangements. The position requires attention to privacy, accuracy in data, and strong communication with patients and providers.

The role includes reviewing correspondence, scanning documents, and performing cashiering tasks in line with departmental policies. Prior healthcare or customer service experience is preferred.