Patient Billing & Support Specialist

Baptist-Health; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Baptist Health is hiring a Customer Service Specialist Self Pay Specialist II to join our Single Billing Office in Jacksonville, FL. This role focuses on patient and guarantor inquiries, billing questions, and payment arrangements across hospital and professional services.

Ideal candidates will have 3–5 years of medical billing and customer service experience, familiarity with Epic or similar EHR systems, and a compassionate approach aligned with Baptist Health Core Values.

Qualifications

• 3–5 years medical billing experience required.
• 3–5 years customer service experience required.
• Experience with Epic or other EHR/billing systems preferred.

Responsibilities

• Handle a high volume of patient inquiries via inbound/outbound calls, IVR messages, MyBaptistChart inbasket messages and social media.
• Provide timely, accurate resolution of billing inquiries for hospital and professional services.
• Process patient payments and establish appropriate payment arrangements.
• Coordinate and monitor timely responses from Baptist Health regarding contested accounts.
• Research accounts in Epic and other systems, document interactions, and resolve billing inquiries.
• Demonstrate empathy and uphold Baptist Health Core Values in all interactions.

Skills

Customer service

Medical billing

Empathy & communication

Education

High School Diploma

Tools

Epic EHR

Job description

Baptist Health is hiring a Customer Service Specialist Self Pay Specialist II to join our Single Billing Office in Jacksonville, FL. This role focuses on patient and guarantor inquiries, billing questions, and payment arrangements across hospital and professional services.

Ideal candidates will have 3–5 years of medical billing and customer service experience, familiarity with Epic or similar EHR systems, and a compassionate approach aligned with Baptist Health Core Values.