Healthcare Patient Billing & Support Specialist

Baptist Health; Miami (FL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Career growth opportunities

Tuition reimbursement

Wellness program

Job summary

Baptist Health is hiring for a Patient Financial Services role in Miami to validate patient information, review balances, and resolve issues over a high-volume call center. You will coordinate with Finance and Clinical departments to ensure accurate and timely billing while delivering compassionate service.

The position requires 2 years in healthcare customer service and familiarity with medical terminology.

Qualifications

• 2 years customer service experience in a healthcare setting, call center environment preferred.
• Familiarity with medical terminology and revenue codes.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).

Responsibilities

• Validate patient identity to HIPAA standards and review balances.
• Answer incoming calls from patients, attorneys, and other departments.
• Submit contractual adjustments as needed and document all interactions for follow-up.

Skills

Customer Service

Healthcare knowledge

Call center

Microsoft Office

Education

High School Diploma

GED

Certifications

Training/Experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Baptist Health is hiring for a Patient Financial Services role in Miami to validate patient information, review balances, and resolve issues over a high-volume call center. You will coordinate with Finance and Clinical departments to ensure accurate and timely billing while delivering compassionate service.

The position requires 2 years in healthcare customer service and familiarity with medical terminology.