Patient Billing & Support Specialist

Memorial Healthcare System; Florida; On-site; USD 32,000 - 48,000; Full time

Job summary

Memorial Healthcare System is seeking an organized and empathetic Patient Accounts Support role to serve as the first point of contact for internal and external inquiries about patient account issues.

The role requires reviewing account histories, coordinating with internal resources, counseling patients on payment plans, and documenting all actions taken to ensure accurate, timely resolutions.

Qualifications

• Direct handling of patient account inquiries and issues.
• Documentation of account notes and actions taken.
• Ability to counsel patients on payment plans and billing corrections.

Responsibilities

• Reviews patient account history and contacts internal/external resources to resolve issues.
• Escalates issues to appropriate personnel as necessary.
• Responds to patient inquiries to ensure timely resolution.
• Assists with setting up payment plans and resolving billing errors.
• Documents notes in patient accounts regarding issues and responses.

Skills

Accountability

Accuracy

Analysis and decision making

Customer service

Financial counseling - patient the

Responding to change

Standards of behavior

Workload management

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking an organized and empathetic Patient Accounts Support role to serve as the first point of contact for internal and external inquiries about patient account issues.

The role requires reviewing account histories, coordinating with internal resources, counseling patients on payment plans, and documenting all actions taken to ensure accurate, timely resolutions.