Patient Billing & Accounts Specialist

Memorial Healthcare; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Memorial Healthcare is seeking a Patient Account Support representative to serve as the initial contact for inquiries about service issues on patient accounts. The role emphasizes accuracy, accountability, and strong customer service in a fast-paced billing environment.

You will review account history, coordinate with internal and external resources, assist with payment plans, and document actions to ensure timely and accurate resolutions while maintaining compliance and quality standards.

Qualifications

• High School Diploma or Equivalent (Required)
• Required Work Experience: None required.

Responsibilities

• Investigate and resolve patient account issues.
• Review patient account history and escalate issues to appropriate resources as needed.
• Respond to customer inquiries to ensure timely resolution of patient account issues.
• Assist with setting up payment plans and resolving billing errors.
• Document notes on patient accounts detailing issues and actions taken.

Skills

Accountability

Accuracy

Analysis & Decision

Customer Service

Financial Counseling

Change Management

Standards of Behavior

Workload Management

Education

High School Diploma

Job description

Memorial Healthcare is seeking a Patient Account Support representative to serve as the initial contact for inquiries about service issues on patient accounts. The role emphasizes accuracy, accountability, and strong customer service in a fast-paced billing environment.

You will review account history, coordinate with internal and external resources, assist with payment plans, and document actions to ensure timely and accurate resolutions while maintaining compliance and quality standards.