Director of Patient Financial Services

Renown Health; Reno (NV); On-site; USD 180,000 - 240,000; Full time

Job summary

Renown Health seeks a Director of Business Office to provide strategic oversight and operational leadership for hospital and professional billing functions. The role ensures accurate, timely, and compliant claims submission while aligning billing with financial goals and regulatory requirements.

Leadership of billing managers and staff across service lines is expected, with standardized workflows, metrics, and controls to drive optimal reimbursement and minimize denials.

Qualifications

• Bachelor’s degree required in a related field.
• Master’s degree preferred for advanced leadership.
• 5+ years of progressive management experience in healthcare revenue cycle management.

Responsibilities

• Provide strategic oversight of hospital and professional billing functions.
• Lead billing managers and staff across service lines to standardize workflows.
• Establish performance metrics and quality controls to optimize reimbursement and reduce denials.
• Collaborate with coding, clinical departments, payor relations, compliance, and patient financial services.
• Monitor KPIs, drive best practices, and leverage technology to improve efficiency, transparency, and patient experience.

Skills

Leadership

Revenue Cycle Management

Strategic Planning

Education

Bachelor's degree in healthcare administration, business administration, finance, hospital administration, public health, information technology, or related field

Master's degree in a related field preferred

Job description

The Director of Business Office is responsible for the strategic oversight, operational leadership, and continuous improvement of hospital and professional billing functions. This role ensures the accurate, timely, and compliant submission of claims for all facility and provider services, while aligning billing operations with organizational financial goals and regulatory requirements.

The Director provides leadership and direction to billing managers and staff across hospital and professional service lines, establishing standardized workflows, performance metrics, and quality controls that drive optimal reimbursement and minimize denials. The position partners closely with coding, clinical departments, payor relations, compliance, and patient financial services to promote end-to-end revenue cycle integrity, resolve complex billing issues, and enhance overall financial performance.

In addition, the Director is accountable for monitoring key performance indicators, implementing best practices, and leveraging technology to improve efficiency, transparency, and patient experience. This role fosters a culture of accountability, collaboration, and continuous improvement, ensuring that billing operations support the organization’s mission, regulatory obligations, and long-term financial sustainability.

Education:

Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. Bachelor’s degree in healthcare administration, business administration, finance, hospital administration, public health, information technology, or related field required. Master’s degree in a related field is preferred. Successful experience in a similar role may be substituted for education.

Experience:

5+ years of progressive management experience in healthcare revenue cycle management in a health system.