Patient Billing & Financial Support Specialist

Neighborcare Health; Seattle (WA); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Retirement with contribution match

Employee assistance program

Job summary

Neighborcare Health in Seattle, WA is seeking a Patient Support Specialist- Georgetown (1.0 FTE) to serve as the primary billing contact for patients. You will help with GFEs, payment plans, and charity care navigation, coordinating with clinics and external providers to support financial relief and timely payments.

The role emphasizes accurate financial document handling, customer service excellence, and collaboration with care teams to minimize delays and improve patient experience.

Qualifications

• High School diploma or equivalent required.
• Knowledge of Washington State collection laws.
• 3 years of medical and/or dental insurance benefits verification and 3 years related work experience in collections.
• (Preferred) 3 years administrative experience in a medical facility, health insurance verification, customer service, call center or related area.
• (Preferred) Associates degree or in health or human services related field

Responsibilities

• Engage with patients to provide billing support, answer financial questions, and assist with collections activities.
• Assist patients in setting up Good Faith Estimates (GFEs) and explaining financial obligations.
• Work closely with clinic staff to resolve patient billing concerns and ensure a smooth payment process.
• Communicate with patients in person and over the phone regarding their medical bills, payment options, and available financial assistance programs.
• Coordinate with referral facilities to help patients access charity care, discounts, or payment assistance for services outside Neighborcare Health.
• Assist patients in updating their Primary Care Provider (PCP) to Neighborcare Health to help minimize referral delays.
• Receive and process patient payments, co-pays, and account balances, ensuring timely posting.
• Set up and manage patient payment plans, ensuring compliance with Neighborcare Health’s financial assistance policies.
• Collaborate with collection agencies to follow up on outstanding patient accounts and assist with inquiries.
• Facilitate refunds for patients when appropriate, following established protocols.
• Manage the write-off process for aged patient accounts, in accordance with Neighborcare Health’s financial policies.
• Assist in setting up prenatal agreements for uninsured obstetric (OB) patients, ensuring they understand financial expectations.
• Negotiate payment reimbursement plans with patients based on their financial situation.
• Assist with prescreening patients to see if they qualify for charity, Medicaid or other insurance plans
• Meet with patients in person to discuss billing concerns, setting up payment plans and payment contracts.
• Handle high-volume patient communication by making and receiving up to 100 calls daily regarding account balances, payment options, and billing inquiries.

Skills

Communication skills

Active listening

Problem solving

Detail-oriented

Customer service

Policy compliance

Education

High School diploma or equivalent

Associates degree preferred

Job description

Neighborcare Health in Seattle, WA is seeking a Patient Support Specialist- Georgetown (1.0 FTE) to serve as the primary billing contact for patients. You will help with GFEs, payment plans, and charity care navigation, coordinating with clinics and external providers to support financial relief and timely payments.

The role emphasizes accurate financial document handling, customer service excellence, and collaboration with care teams to minimize delays and improve patient experience.