Remote Patient Billing & Financial Counselor

Virginia Mason Franciscan Health; Seattle (WA); Remote; USD 37,000 - 56,000; Full time

Job summary

Virginia Mason Franciscan Health in Seattle, WA is seeking a Patient Account Specialist to serve as a financial educator and billing expert for patients navigating our revenue cycle.

You will handle a high-volume queue of inquiries, provide cost estimates and charity guidance, and collaborate with clinical and billing teams to maximize reimbursement while maintaining compassionate patient support. Remote 100% for WA residents with on-site meetings as needed.

Qualifications

• Excellent customer service and communication skills.
• Knowledge of insurance concepts and billing processes.
• Ability to work in a high-volume call center environment and multi-task.
• Experience with medical terminology and healthcare billing is preferred.

Responsibilities

• Respond to patient billing inquiries and provide clear explanations.
• Offer financial counseling, cost estimates, and charity program assistance.
• Collaborate with clinical and billing teams to resolve issues and improve access.
• Support patients remotely and coordinate on-site visits when required.

Skills

Customer service

Communication

Organization

Problem solving

Insurance concepts

Telephone skills

Teamwork

Adaptability

Attention to detail

Education

High school diploma or GED

Tools

Excel

Job description

Virginia Mason Franciscan Health in Seattle, WA is seeking a Patient Account Specialist to serve as a financial educator and billing expert for patients navigating our revenue cycle.

You will handle a high-volume queue of inquiries, provide cost estimates and charity guidance, and collaborate with clinical and billing teams to maximize reimbursement while maintaining compassionate patient support. Remote 100% for WA residents with on-site meetings as needed.