Patient Billing & Financial Care Advocate

Mercyhealth Wisconsin and Illinois; Wisconsin; On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Mercyhealth in Wisconsin and Illinois is seeking an experienced patient financial services specialist to support billing operations. You will counsel patients, post payments, establish payment plans, and collaborate with physicians and care teams to resolve insurance and balance questions.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Competitive benefits accompany this full-time position.

Qualifications

• High school diploma; 2–3 years customer service/collections experience.
• Knowledge of reimbursement practices for commercial and government payers.
• Medical terminology desired.

Responsibilities

• Follow Mercyhealth financial policies and guidelines.
• Counsel patients on billing concerns, balances, and insurance resources.
• Establish payment plans and follow up on arrangements.
• Review accounts for accuracy and finance-related denials.
• Coordinate with physicians, care staff, and billing teams to resolve issues.

Skills

Excellent communication

Problem solving

Multitask and prioritize

Customer service experience

Knowledge of billing/collections

Education

High school diploma

2-3 years customer service/collections

Medical terminology knowledge

Tools

Microsoft Office

Payor portals

Database software

Job description

Mercyhealth in Wisconsin and Illinois is seeking an experienced patient financial services specialist to support billing operations. You will counsel patients, post payments, establish payment plans, and collaborate with physicians and care teams to resolve insurance and balance questions.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Competitive benefits accompany this full-time position.