Patient Billing & Financial Resources Specialist

Mercyhealth; New York, Northern (NY, KY); Hybrid; USD 26,000 - 41,000; Full time

Job summary

Mercyhealth Hospital and Medical Center in Walworth, NY seeks a Financial Resource Specialist to support patient billing, collection efforts and financial counseling. You will work with patients, physicians and care teams to determine payment options, verify insurance, establish payment plans, and resolve balance issues while ensuring policy compliance.

This role requires strong communication, multitasking and problem-solving skills, familiarity with government and commercial payer processes,

Qualifications

• Graduate of high school with 2–3 years of customer service or collections experience.
• Knowledge of reimbursement practices for commercial and government payers.
• Strong communication, problem-solving and multitasking abilities.

Responsibilities

• Follow Mercyhealth financial policies and guidelines.
• Counsel patients on billing concerns, balances, services costs, estimates and insurance options.
• Establish payment plans and follow up on arrangements.
• Research denied claims and coordinate with departments and payers.
• Maintain knowledge of registration, cash handling and refunds.

Skills

Communication

Multitasking

Customer service

Problem solving

Spanish language

Education

High school graduate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Mercyhealth Hospital and Medical Center in Walworth, NY seeks a Financial Resource Specialist to support patient billing, collection efforts and financial counseling. You will work with patients, physicians and care teams to determine payment options, verify insurance, establish payment plans, and resolve balance issues while ensuring policy compliance.

This role requires strong communication, multitasking and problem-solving skills, familiarity with government and commercial payer processes,