Patient Billing & Collections Specialist

Variety Care Inc; Oklahoma City (OK); On-site; USD 35,000 - 52,000; Full time

Job summary

Variety Care Inc is seeking a Patient Account Resolution Specialist for an office-based billing team. You will resolve outstanding patient balances, establish payment arrangements, and answer billing questions while delivering courteous, confidential service to patients.

As a liaison between patients, clinic staff, and Revenue Cycle leadership, you will help reduce aging AR, ensure accurate financial information, and support self-pay collections with compliant practices and strong communication.

Qualifications

• High school diploma or GED equivalent is required.
• 1–2 years of customer service, billing, or office experience requested.
• Bilingual English/Spanish is a plus.

Responsibilities

• Contact patients about delinquent balances and establish payment arrangements.
• Negotiate and monitor patient payment plans within approved guidelines.
• Respond to patient billing questions with professionalism and confidentiality.
• Assist front desk with patient billing inquiries and updates to demographics.
• Process write-offs, adjustments, refunds, and account corrections.

Skills

Verbal communication

Customer service

Attention to detail

Multitasking

Prioritization

Microsoft Office

Bilingual English/Spanish

Software navigation

Education

High school diploma or GED

Tools

Epic or EMR systems

Job description

Variety Care Inc is seeking a Patient Account Resolution Specialist for an office-based billing team. You will resolve outstanding patient balances, establish payment arrangements, and answer billing questions while delivering courteous, confidential service to patients.

As a liaison between patients, clinic staff, and Revenue Cycle leadership, you will help reduce aging AR, ensure accurate financial information, and support self-pay collections with compliant practices and strong communication.