Patient Billing & Payment Resolution Specialist

VARIETY CARE INC; Oklahoma City (OK); On-site; USD 40,000 - 56,000; Full time

Job summary

Variety Care Inc. in Oklahoma City is seeking a Patient Account Resolution Specialist to resolve outstanding patient balances, establish payment plans, and answer billing questions while delivering excellent customer service.

You will collaborate with Billing, clinic staff, and Revenue Cycle leadership to reduce aging AR, ensure accurate handling of PHI, and maintain compliance with HIPAA and payer requirements.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service, billing, or office experience.
• Experience with Epic or EMR systems preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Contact patients regarding delinquent balances and establish payment plans.
• Negotiate and establish patient payment plans within approved guidelines.
• Monitor active payment plans and perform monthly follow-up to ensure compliance.
• Send patient statements, collection notices, and correspondence regarding outstanding balances.
• Review patient accounts and determine appropriate collection actions to improve self-pay AR performance.
• Maintain accurate documentation of collection activities, payment arrangements, and patient communications.
• Collaborate with Patient Account Leads, Payment Team, and Revenue Cycle leadership to prioritize collection efforts.
• Maintain compliance with HIPAA and protect patient confidentiality.

Skills

Customer service

Billing

Data entry

Microsoft Office

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Epic EMR

Job description

Variety Care Inc. in Oklahoma City is seeking a Patient Account Resolution Specialist to resolve outstanding patient balances, establish payment plans, and answer billing questions while delivering excellent customer service.

You will collaborate with Billing, clinic staff, and Revenue Cycle leadership to reduce aging AR, ensure accurate handling of PHI, and maintain compliance with HIPAA and payer requirements.