Patient Care & Billing Coordinator — Medical Equipment

Quipt Home Medical; Greenland (NH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical seeks a Customer Service Representative to be the first point of contact for patients, caregivers, referrals, and accounts. You will answer inquiries, verify insurance, process orders, and ensure accurate documentation and timely patient support.

The role emphasizes professional communication, adherence to company policies, and collaborative interaction with clinical specialists and delivery staff to enhance patient experience.

Qualifications

• High School Diploma or equivalent required.
• Previous Clerical or Customer Service experience preferred.
• Knowledge of Microsoft Office (Word, Excel) and general office skills.
• Strong communication and interpersonal abilities.
• Ability to handle inquiries professionally and efficiently.

Responsibilities

• Answer and route inquiries with a professional greeting.
• Greet visitors and direct them to the appropriate personnel.
• Process customer orders and update records in the computer system.
• Verify insurance information and eligibility when needed.
• Assist with billing, documentation, and patient communications.
• Maintain accurate patient files and comply with company procedures.

Skills

Customer service experience

Strong communication

Interpersonal skills

Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Typing

Job description

Quipt Home Medical seeks a Customer Service Representative to be the first point of contact for patients, caregivers, referrals, and accounts. You will answer inquiries, verify insurance, process orders, and ensure accurate documentation and timely patient support.

The role emphasizes professional communication, adherence to company policies, and collaborative interaction with clinical specialists and delivery staff to enhance patient experience.