Patient Billing & Collections Specialist

IRB Medical Equipment LLC; Grand Blanc (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

IRB Medical Equipment LLC is seeking a dedicated Billing/Accounts Receivable Coordinator to manage patient pay activities and maintain accurate account status across a range of payer sources. You will handle inbound and outbound calls, negotiate payment plans, resolve billing disputes, review hardship applications, and provide timely updates to the Billing Director.

Candidates should have a high school diploma, 3+ years in a medical setting, knowledge of Medicare/Medicaid rules, strong

Qualifications

• High school diploma or GED is required.
• 3+ years in a medical related field or equivalent experience.
• HDMS experience preferred but not required.

Responsibilities

• Provide respectful and courteous service on every call to build customer relationships.
• Collect unpaid/past due revenue and restore customers to good standing.
• Provide account resolution, contact customers, and negotiate payment arrangements.
• Research, analyze, and settle billing disputes and provide solutions.
• Review Financial Hardship Applications for completeness and approval.
• Assist with inquiries regarding patient balances via calls, chat, or email; troubleshoot AR problems.
• Follow policy regarding deceased customers and arrange equipment pickup when needed.
• Maintain knowledge of Medicare, Medicaid, and third party payer sources for equipment coverage.
• Report updates to Billing Director and notify management of AR-impacting changes.
• Other duties as requested by management.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or GED

3+ years in medical field

Job description

IRB Medical Equipment LLC is seeking a dedicated Billing/Accounts Receivable Coordinator to manage patient pay activities and maintain accurate account status across a range of payer sources. You will handle inbound and outbound calls, negotiate payment plans, resolve billing disputes, review hardship applications, and provide timely updates to the Billing Director.

Candidates should have a high school diploma, 3+ years in a medical setting, knowledge of Medicare/Medicaid rules, strong