Patient Billing & Care Liaison

Caris Life Sciences, Ltd.; Irving, Northern (TX, KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Caris Life Sciences, Ltd. is seeking a Patient Liaison Associate to resolve issues and direct patient inquiries or complaints with empathy and professionalism. The role focuses on facilitating resolutions and ensuring follow-up to close cases for individual accounts.

The ideal candidate has 1-3 years of medical billing experience, strong communication skills, and the ability to manage multiple tasks in a dynamic healthcare environment.

Qualifications

• 1-3 years of medical billing or patient billing experience.
• Knowledge of medical billing procedures, EOBs, insurance payment processing, and revenue cycle management.
• Strong communication skills with patience and empathy.

Responsibilities

• Resolves issues and directs patient inquiries or complaints.
• Facilitates satisfactory resolutions and follows up to ensure issues are resolved for specific accounts.
• Provides information and explanations to patients about services during difficult times.

Skills

Communication skills

Empathy

Time management

Multi-tasking

Patient advocacy

Self-motivation

Tools

CPT coding knowledge

ICD-10 knowledge

Job description

Caris Life Sciences, Ltd. is seeking a Patient Liaison Associate to resolve issues and direct patient inquiries or complaints with empathy and professionalism. The role focuses on facilitating resolutions and ensuring follow-up to close cases for individual accounts.

The ideal candidate has 1-3 years of medical billing experience, strong communication skills, and the ability to manage multiple tasks in a dynamic healthcare environment.