Patient Liaison (Bilingual Spanish)

Broughton Group; Los Angeles (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Broughton Group in Los Angeles is seeking a full-time Patient Liaison to represent patients and their families regarding medical benefits. Candidates should possess exceptional interpersonal skills and communicate effectively with individuals from diverse backgrounds.

The role involves gauging patient satisfaction and assisting with inquiries while maintaining confidentiality. A high school diploma and experience in healthcare settings are mandatory, and bilingual Spanish is preferred. An attractive benefits package is offered.

Qualifications

• 1-3 years working with medical and healthcare providers.
• Ability to interact well with different kinds of people.
• Good command of English oral and written, bilingual Spanish required.

Responsibilities

• Act as a representative for patients and families.
• Consult patients to gauge their satisfaction with care.
• Collect patient information and elevate inquiries.

Skills

Interpersonal skills

Verbal and written communication

Compassion

Confidentiality

Bilingual (Spanish)

Education

High school diploma

Tools

Microsoft Office

EMR (E-Clinical Works or similar)

Job description

Patient Liaison

We currently have an exciting new opportunity for a full-time Patient Liaison. The Patient liaisons act as a representative for patients and their families to inquire about medical and healthcare benefits. This person will have excellent interpersonal and communication skills to work with patients and their families. The patient liaison consults patients to gauge their satisfaction with their care, collect patient information and elevate inquiries or any concerns to the healthcare providers. In order to be successful this person must be compassionate while remaining professional. A good patient liaison maintains positive relationships with patients as well as healthcare providers to successfully mediate information and complaints.

Qualifications & Skills:

• Excellent interpersonal skills and the ability to interact well with different kinds of people.
• Excellent verbal and written communication skills and the ability to prepare information to the patients and their families.
• Passion for helping people and providing personalized care.
• Collect information about the patient's treatment progress.
• Inform medical and healthcare providers of the patients information and assist with coverage recommendations, patient inquires or complaints.
• Ability to maintain a high level confidentiality and respect for patients.
• Performs other duties as assigned.

Requirements:

• High school diploma required.
• Minimum of 1-3 years of working with various medical and healthcare providers.
• Multi-tasked.
• Good command of English oral and written. (Bilingual Spanish required).
• Knowledge of Microsoft Office or other computer systems required.
• Knowledge of EMR. (E-Clinical Works or similar preferred).
• Knowledge of medical billing, healthcare insurance.

We offer an exceptional benefits package, which includes medical, dental and vision.