Patient Liaison Associate

Caris Life Sciences, Ltd.; Irving, Northern (TX, KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Caris Life Sciences, Ltd. is seeking a Patient Liaison Associate to resolve issues and direct patient inquiries or complaints with empathy and professionalism. The role focuses on facilitating resolutions and ensuring follow-up to close cases for individual accounts.

The ideal candidate has 1-3 years of medical billing experience, strong communication skills, and the ability to manage multiple tasks in a dynamic healthcare environment.

Qualifications

• 1-3 years of medical billing or patient billing experience.
• Knowledge of medical billing procedures, EOBs, insurance payment processing, and revenue cycle management.
• Strong communication skills with patience and empathy.

Responsibilities

• Resolves issues and directs patient inquiries or complaints.
• Facilitates satisfactory resolutions and follows up to ensure issues are resolved for specific accounts.
• Provides information and explanations to patients about services during difficult times.

Skills

Communication skills

Empathy

Time management

Multi-tasking

Patient advocacy

Self-motivation

Tools

CPT coding knowledge

ICD-10 knowledge

Job description

Our Patient Liaison Associates are responsible for resolving issues, directing patient inquiries or complaints, facilitating satisfactory resolutions, and follows up to ensure issues have been resolved for specific accounts. We are interested in speaking with candidates who have the capacity to learn our business and who have the communication skills to explain our services to patients during this difficult time in their life.**Job Responsibilities** Works assigned tasks, edits, queues and correspondence as assignment in a timely manner.**Required Qualifications** 1-3 Years of Medical Billing or Patient Billing experience. Knowledge of: Medical billing procedures, Explanation of Benefits (EOBs), insurance payment processing, and revenue cycle management. Demonstrates solid time management skills and organization Strong communication skills and ability to demonstrate patience and empathy.Ability to work with minimal guidance; Proactive, motivated self-starter Flexibility and proven ability to handle and manage frequent changes effectively and efficiently Ability to communicate professionally with patients and facilities Ability to multi-task effectively. Basic knowledge of CPT, ICD-10 Knowledge of insurance processing, guidelines and general laws related to all payers. **Preferred Qualifications** OR equivalent combination of education and experience Previous experience in customer support/patient advocacy role.Must possess professionalism, superior organizational skills, communications skills that allow the ability to educate and influence, an unrelenting passion for persistent follow up, and a drive towards problem resolution. Communication – Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization to achieve the desired results.Must possess ability to sit and/or stand for long periods of time.Must possess ability to perform repetitive motion.Ability to lift up to 15 pounds.