Patient Customer Service, Call Center Representative

Women's Health Connecticut; Rocky Hill (CT); Hybride; USD 35 000 - 45 000; Plein temps

Résumé du poste

Women’s Health Connecticut is seeking a full-time Patient Customer Service Call Center Representative. The role is hybrid, with two to three days on-site, and a standard 40-hour work week from 8:00 am to 5:00 pm, Monday through Friday.

The position involves assisting patients with medical invoices, explaining and resolving questions, and providing high-quality customer service in a call center setting. CPT/ICD knowledge is a plus, and prior medical accounts receivable experience is preferred.

Qualifications

• High School Diploma or GED.
• Ability to calmly handle stressful situations.
• Exhibit professional phone manner.
• Excellent verbal and written communication skills.
• Demonstrate strong computer skills with applicable software.
• Knowledge of CPT and ICD coding helpful, but not necessary.
• Good mathematical ability.
• Prior Medical Accounts Receivable experience preferred.
• Ability to remain seated for up to 8 hours per day.
• Ability to work in fast paced environment.

Responsabilités

• Interact with customers and patients via telephone in a courteous and tactful manner to respond to concerns/questions.
• Provide excellent quality customer service in a Call Center environment.
• Create Payment and Prepayment Plans as appropriate and needed.
• Monitor and change automated phone messages.
• Meet daily/month call center metrics, individually and department.
• Ability to work on multiple screens.
• Identify issues, resolve patient accounts and when necessary, forward them to appropriate Department or Division.
• Verify eligibility and benefits using system tools and payer portals when applicable.
• Process and resolve patient correspondence.
• Update patient insurance, resubmit claims when applicable or provide information to Internal Teams to finalize.
• Communicate issues to Management.
• Maintain and respect the confidentiality of patient information in accordance with HIPAA laws/guidelines, customerservice guidelines and corporate policy and procedure.
• Comply with all safety policies, practices, and procedures.
• Participate in proactive team efforts to achieve and maintain individual, department and company goals.
• Adhere to corporate compliance program guidelines.

Connaissances

Calm under pressure

Phone etiquette

Verbal communication

Written communication

Computer skills

Medical accounts receivable experience

Numerical ability

Seating for long hours

Fast-paced environment

Formation

High School Diploma or GED

Outils

Proficient with CPT/ICD coding (nice to have)

Description du poste

Women’s Health Connecticut is seeking to hire a full-time, Patient Customer Service Call Center Representative!

Position: Patient Customer Service, Call Center Representative

Location: Women’s Health Connecticut

Working Arrangement: Hybrid, two- three days on-site

Employment Status: Full-time (40 hrs)

Schedule: Monday- Friday, 8:00a- 5:00p

Position Summary: The Patient Customer Service Call Center Representative will interact with patients related to medical invoices to explain, correct, and resolve questions and issues.

Position duties and responsibilities:

• Interact with customers and patients via telephone in a courteous and tactful manner to respond to concerns/questions.
• Provide excellent quality customer service in a Call Center environment
• Create Payment and Prepayment Plans as appropriate and needed
• Monitor and change automated phone messages
• Meet daily/month call center metrics, individually and department
• Ability to work on multiple screens
• Identify issues, resolve patient accounts and when necessary, forward them to appropriate Department or Division.
• Verify eligibility and benefits using system tools and payer portals when applicable
• Process and resolve patient correspondence
• Update patient insurance, resubmit claims when applicable or provide information to Internal Teams to finalize
• Communicate issues to Management
• Maintain and respect the confidentiality of patient information in accordance with HIPAA laws/guidelines, customerservice guidelines and corporate policy and procedure
• Comply with all safety policies, practices, and procedures
• Participate in proactive team efforts to achieve and maintain individual, department and company goals
• Adhere to corporate compliance program guidelines

Required Skills and Qualifications/Experience

• High School Diploma or GED
• Ability to calmly handle stressful situations.
• Exhibit professional phone manner.
• Excellent verbal and written communication skills
• Demonstrate strong computer skills as evidenced by proficiency and/or training with applicable software.
• Knowledge of CPT and ICD coding helpful, but not necessary
• Good mathematical ability
• Prior Medical Accounts Receivable experience preferred
• Ability to remain seated for up to 8 hours per day.
• Ability to work in fast paced environment.

The Job responsibilities provided are intended to be a summary of the job duties. In no instance should the duties, responsibilities, and requirements included in a job description constitute as being all-inclusive. The Company and authorized management personnel reserve the right to review, change, add and/or delete duties, responsibilities, and requirements on a job description as necessary.