Customer Service Specialist

Apex Systems, LLC; Boise (ID); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and/or障

401K with company match

ESPP

HSA

EAP with counseling

Discount program

Certification prep

Job summary

Everforth Apex seeks a Customer Service Specialist in Boise, ID to handle self-pay accounts onsite. You will resolve patient inquiries, verify identities, and document actions while meeting strict call metrics in a fast-paced healthcare setting.

Responsibilities include calling patients and offices, following scripts, and escalating complex issues as needed. A minimum of 2 years in a related role is required, with strong communication skills and HIPAA awareness.

Qualifications

• Minimum 2 years in a call center, customer service, collections, healthcare customer service, or revenue cycle environment.
• Demonstrated ability to process information quickly, accurately, and efficiently.
• Experience in a metrics-driven environment focused on productivity, quality, and customer experience.
• Ability to work in a fast-paced environment without sacrificing accuracy or quality.

Responsibilities

• Accept inbound phone calls from patients, physician offices, and insurance carriers to collect self-pay balances and resolve concerns.
• Make outbound phone calls to patients, physician offices, and insurance carriers as needed.
• Verify each patient’s identity before disclosing information and update account details.
• Maintain quality results by adhering to guidelines, call metrics, and time management standards.
• Follow scripts to facilitate consistent and expedient account resolution.
• Respond to patient inquiries regarding billing procedures, policies, and statements.
• Document all patient account activities concisely, including future steps needed for resolution.
• Escalate complex issues appropriately and prepare written responses when necessary.

Skills

Inbound calls

HIPAA compliance

Healthcare revenue cycle

Customer service metrics

Fast-paced environment

Job description

# Customer Service SpecialistApply**Job#: 3054550****Job Description:**Customer Service Specialist**Location:** Boise, Idaho (Onsite)Role OverviewThe Customer Service Specialist is responsible for resolving self-pay accounts. This role involves answering incoming calls from patients or their representatives, responding to inquiries, handling complaints, troubleshooting problems, collecting patient balances, and providing relevant information while maintaining working relationships with patients, guarantors, and business office departments.Key Responsibilities* Accept inbound phone calls from patients, physician offices, and insurance carriers to collect self-pay balances and resolve concerns.* Make outbound phone calls to patients, physician offices, and insurance carriers as needed.* Adhere to all applicable laws, regulations, and industry standards, including HIPAA guidelines.* Verify each patient’s identity before disclosing information and update account details.* Maintain quality results by adhering to guidelines, call metrics, and time management standards.* Follow provided scripts to facilitate consistent and expedient account resolution.* Respond to patient inquiries regarding billing procedures, policies, and statements.* Utilize multiple resources to resolve patient inquiries during calls.* Document all patient account activities concisely, including future steps needed for resolution.* Under direct supervision, resolve routine questions and problems and escalate complex issues appropriately.* Prepare written responses to patients regarding account resolution when necessary.* Interact with administrative departments and hospital service areas to facilitate account resolution.Required Qualifications* Minimum 2 years of experience in a call center, customer service, collections, healthcare customer service, or revenue cycle environment.* Demonstrated ability to process information quickly, accurately, and efficiently.* Experience working in a metrics-driven environment focused on productivity, quality, and customer experience.* Ability to work in a fast-paced environment without sacrificing accuracy or quality. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Boise, ID, US**Job Type:****Date Posted:** October 5, 2026**Pay Range:** $15 - $20 per hour