Customer Service Specialist

Talentify; Boise (ID); On-site; USD 52,000 - 56,000; Part time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Job summary

GTT is seeking a Customer Service Specialist to resolve self-pay accounts and handle inquiries by phone from patients, guarantors, and hospital departments. You will verify identities, collect balances, and provide clear information while maintaining strong relationships across business office services.

The role supports on-site operations with a contract structure, offering a pathway to long-term employment through performance during the 1,240-hour onboarding phase and potential conversion to

Qualifications

• Minimum 2 years in a call center or healthcare revenue cycle.
• Experience in a metrics-driven environment.
• Ability to maintain accuracy in fast-paced settings.

Responsibilities

• Accepts inbound phone calls from patients, physician offices, and insurance carriers to collect self-pay balances and resolve concerns promptly.
• Makes outbound calls to patients, physician offices, and insurance carriers as needed.
• Adheres to HIPAA guidelines and verifies patient identity before disclosing information.
• Maintains and updates account details (phone, address, email) and adheres to call metrics and timelines.
• Documents all patient account activities and outlines next steps for resolution.
• Escalates complex issues under supervision and supports onboarding and training.

Skills

Revenue Cycle Ops

Patient Financial Services

Communication Skills

Tools

Epic Systems

Job description

Customer Service Specialist

Location: Boise, ID

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 7 months
• Pay Rate: $25.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Customer Service Specialist is responsible for resolving self-pay accounts. They answer incoming calls from patients or their representatives, respond to inquiries, handle complaints, troubleshoot problems, collect patient balances, and provide relevant information while maintaining strong working relationships with patients, guarantors, and business office departments.

Key Responsibilities

• Accepts inbound phone calls from patients, physician offices, and insurance carriers to collect self-pay balances and resolve concerns promptly within defined response times.
• Makes outbound phone calls to patients, physician offices, and insurance carriers as needed.
• Adheres to all applicable laws, regulations, and industry standards, including HIPAA guidelines.
• Verifies each patient's identity before disclosing information and updates account details (phone number, address, email).
• Maintains quality results by adhering to guidelines, call metrics, and time management standards.
• Follows provided scripts to facilitate consistent and expedient account resolution.
• Responds promptly to patient inquiries regarding billing procedures, policies, and statements.
• Utilizes multiple resources to resolve patient inquiries during calls.
• Documents all patient account activities concisely, including future steps needed for resolution.
• Under direct supervision, resolves routine questions and problems and escalates complex issues appropriately.
• Prepares written responses to patients regarding account resolution when necessary.
• Interacts effectively with administrative departments and hospital service areas to facilitate account resolution and explain insurance claim processing in clear, understandable terms.
• Actively engages in continuous learning, training programs, mentorship, and leadership development.
• Performs other duties as assigned.

Required Experience

• Minimum 2 years of experience in a call center, customer service, collections, healthcare customer service, or revenue cycle environment.
• Demonstrated ability to process information quickly, accurately, and efficiently.
• Experience working in a metrics-driven environment focused equally on productivity, quality, and customer experience.
• Ability to thrive in a fast-paced environment without sacrificing accuracy or quality.

Nice-to-Have Experience

• Healthcare Revenue Cycle Operations or Patient Financial Services experience.
• Experience with Epic systems, particularly within Revenue Cycle, Customer Service, or Support functions.
• Medical billing or healthcare collections experience.

Required Skills

• Domain Expertise: Strong background in Revenue Cycle Operations and Patient Financial Services with a high-level understanding of healthcare billing components.
• Problem Solver: Proactive in navigating complex account issues, identifying roadblocks, and finding solutions.
• Communication Skills: Confident, empathetic, and comfortable having direct, professional conversations regarding financial obligations and asking patients for payments.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• Interview Process: Possible Behavioral Assessment, 45-Minute Virtual Interview.
• Career Path: Contract-to-hire opportunity with the intent to convert to FTE after approximately 1,240 hours based on performance (conversion not guaranteed). Seeking candidates eager to build a long-term career.
• Disqualifiers — Do Not Submit Candidates With:

• Attendance or punctuality concerns.
• Frequent job changes without reasonable explanation.
• Limited ability to work in a performance-driven environment.
• History of quality, productivity, or customer service performance issues.
• Unwillingness to commit to a comprehensive onboarding and training program.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-15263

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