Patient Billing & Accounts Specialist

ORA Orthopedics; Pleasant Valley Township (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

ORA Orthopedics in Bettendorf, IA is seeking a Patient Accounts Specialist to manage patient billing and collections. You will communicate payment arrangements, follow up on balances, and assist patients with plans and financial aid programs. The role requires strong customer service, detail orientation, and familiarity with insurance terminology.

Join a team committed to high-quality patient care while complying with HIPAA and maintaining confidentiality in all communications and records.

Qualifications

• This position requires a high school diploma or equivalent.
• Previous experience in billing, collections, or insurance in a medical office is preferred.
• Strong understanding of customer service principles.
• Comfortable with Microsoft Office programs (Word and Excel).
• Familiarity with insurance payers and medical terminology.
• Excellent interpersonal, oral, and written communication skills.
• Strong attention to detail and organizational skills.
• Compassionate and patient-focused approach is essential.

Responsibilities

• Communicate with patients about payment arrangements and account activity.
• Follow up on outstanding balances and answer questions on statements.
• Interact with patients in person or over the phone regarding accounts.
• Manage account queues: self-pay, lien, liability, bankruptcy.
• Ensure accurate documentation and proper account handling in the system.
• Prepare and send claims to attorneys and other agencies.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Patient-focused approach

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

ORA Orthopedics in Bettendorf, IA is seeking a Patient Accounts Specialist to manage patient billing and collections. You will communicate payment arrangements, follow up on balances, and assist patients with plans and financial aid programs. The role requires strong customer service, detail orientation, and familiarity with insurance terminology.

Join a team committed to high-quality patient care while complying with HIPAA and maintaining confidentiality in all communications and records.