Patient Accounts Specialist

ORA Orthopedics; Pleasant Valley Township (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

ORA Orthopedics in Bettendorf, IA is seeking a Patient Accounts Specialist to manage patient billing and collections. You will communicate payment arrangements, follow up on balances, and assist patients with plans and financial aid programs. The role requires strong customer service, detail orientation, and familiarity with insurance terminology.

Join a team committed to high-quality patient care while complying with HIPAA and maintaining confidentiality in all communications and records.

Qualifications

• This position requires a high school diploma or equivalent.
• Previous experience in billing, collections, or insurance in a medical office is preferred.
• Strong understanding of customer service principles.
• Comfortable with Microsoft Office programs (Word and Excel).
• Familiarity with insurance payers and medical terminology.
• Excellent interpersonal, oral, and written communication skills.
• Strong attention to detail and organizational skills.
• Compassionate and patient-focused approach is essential.

Responsibilities

• Communicate with patients about payment arrangements and account activity.
• Follow up on outstanding balances and answer questions on statements.
• Interact with patients in person or over the phone regarding accounts.
• Manage account queues: self-pay, lien, liability, bankruptcy.
• Ensure accurate documentation and proper account handling in the system.
• Prepare and send claims to attorneys and other agencies.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Patient-focused approach

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Title: Patient Accounts Specialist

Employment Type: Full Time

Work Hours: Monday through Friday, 8:00am - 5:00pm

City: Bettendorf

State: Iowa

We care about our employees! We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be your best every day.

Position Responsibilities

In this role, you will be responsible for communicating with patients regarding payment arrangements, following up on outstanding balances, and responding to questions related to statements and account activity over the phone and in person. You will manage and work a variety of account queues, including self-pay, lien, liability, and bankruptcy accounts, ensuring accurate documentation and proper account handling within the system. Responsibilities also include preparing and sending claims to attorneys and other agencies, running and reconciling monthly reports related to pre-pays and co-pays, and assisting patients with payment plans and financial assistance programs. This position also involves following up on liability determinations, non-sufficient fund checks, and returned mail, including researching and updating patient information as needed, as well as preparing and sending correspondence to patients, attorneys, and insurance companies regarding account status. ORA holds all our staff members accountable for providing high-level service, maintaining patient confidentiality, and complying with all HIPAA rules and regulations.

Requirements

This position requires a high school diploma or equivalent. Previous experience in billing, collections, or insurance in a medical office is preferred. A successful candidate will possess a strong understanding of customer service principles, be comfortable working in Microsoft Office programs (Word and Excel), and will have familiarity with insurance payers and medical terminology. Excellent interpersonal, oral, and written communication skills, strong attention to detail, organizational skills, and a compassionate and patient-focused approach are essential for success in this role.

Benefits

More information about the benefits offered as part of our employment package with ORA Orthopedics is available here: https://flimp.live/ORAOrthopedicsBenefitSummary. Please note that some benefits are dependent upon the position and employment status held.

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, physical therapy, outpatient surgery, and more. For more information on our practice, visit our website at www.qcora.com.