Patient Billing & Accounts Specialist

NorthBay Healthcare Group; Fairfield (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

NorthBay Health is seeking a Patient Account Representative I, Business Office Clerk to support clerical, billing and front-desk duties in our California offices. You will handle mail, filing, basic insurance billing, patient payments, and cross-department requests to keep the revenue cycle moving smoothly.

The role emphasizes accurate data entry, customer service excellence, and timely problem resolution. Training includes CRCR certification within 9 months and familiarity with Medi-Cal,

Qualifications

• High School graduate or equivalent; college courses in Business preferred.
• HFMA CRCR certification within 9 months of start date.
• One year of customer engagement experience or office support in a healthcare setting.
• Excellent oral and written communication skills.
• Some knowledge of Medi-Cal, Medicare, Managed Care, Indemnity, Commercial and Workers' Compensation preferred.
• Spanish-speaking preferred.

Responsibilities

• Sorts and logs incoming mail and denials; distributes to appropriate parties.
• Photocopying, filing, and maintaining documents.
• Process insurance billing tasks as assigned.
• Handle patient credit card payments in person or by phone.
• Front desk coverage for walk-in patients and courteous patient service.
• Address patient billing questions and resolve issues within 24 hours.

Skills

Communication skills

Customer engagement

Office support

Teamwork

Education

High School graduate

Business courses preferred

HFMA CRCR Certification

Job description

NorthBay Health is seeking a Patient Account Representative I, Business Office Clerk to support clerical, billing and front-desk duties in our California offices. You will handle mail, filing, basic insurance billing, patient payments, and cross-department requests to keep the revenue cycle moving smoothly.

The role emphasizes accurate data entry, customer service excellence, and timely problem resolution. Training includes CRCR certification within 9 months and familiarity with Medi-Cal,