Patient Benefits Navigator II – SSA & Outreach

NADR; Boston (MA); On-site; USD 32,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403B retirement savings plan

Pre-tax MBTA pass program with 40%-dis

Bilingual proficiency bonus

Job summary

Boston Health Care for the Homeless Program in Boston, MA seeks a compassionate Patient Benefits Coordinator II to guide patients through SSA applications, including initial filings, reconsiderations, and appeals. You will work at shelter sites and clinics, assist with benefits enrollment, and ensure smooth front-desk coordination.

The role requires strong knowledge of health insurance, bilingual abilities in Spanish and English, and experience with EPIC or similar electronic health records.

Qualifications

• Bachelor's or Associate degree in a related field is preferred.
• 2 years of benefits experience in a clinical environment is preferred.
• Familiarity with health insurance and entitlement benefits programs is preferred.

Responsibilities

• Assist patients with Social Security paperwork including initial application, reconsiderations, and appeals.
• Use the online Social Security portal to submit applications and attach documentation; register as a representative with SSA and manage caseload.
• Outreach to shelter sites across Greater Boston to assist patients with SSA applications and follow-ups.
• Attend weekly case conferences with the internal Social Security team and discuss outstanding cases.
• Coordinate with patient care teams to prepare applications and appeals.
• Assist patients with emergency assistance programs (EAEDC) applications.
• Collaborate with Disability Determination Services and SSA to ensure timely decisions and follow-ups.
• Attend quarterly DDS and SSA meetings with the internal team.
• Provide front desk backup at shelter sites and clinics as needed.
• Complete MassHealth CAC exam within 60 days of hire and maintain certification.

Skills

Bilingual in Spanish and English

MS Office / Excel

Benefits counseling

Education

Associate or bachelor's degree in a related field

High school diploma or equivalency

Tools

EPIC

Job description

Boston Health Care for the Homeless Program in Boston, MA seeks a compassionate Patient Benefits Coordinator II to guide patients through SSA applications, including initial filings, reconsiderations, and appeals. You will work at shelter sites and clinics, assist with benefits enrollment, and ensure smooth front-desk coordination.

The role requires strong knowledge of health insurance, bilingual abilities in Spanish and English, and experience with EPIC or similar electronic health records.