Patient Benefits Navigator & Advocate

Puyallup Tribal Health Authority; Tacoma (WA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health premiums paid (Medical/Dental/V

13+ annual leave days and 13 sick days

18+ paid holidays

401(k) with employer contributions

Life insurance

Student loan repayment support

Job summary

Puyallup Tribal Health Authority in Tacoma, WA is hiring a Patient Benefits Coordinator. This role connects patients to health coverage programs and community resources, providing enrollment support, education, and advocacy to help obtain benefits like SSD, SSI, and Medicare.

You will assist with applications, counsel patients on options, and coordinate with SSA, DSHS, and other agencies while documenting information in the EHR.

Qualifications

• Associate degree in a related field is required or 2+ years in healthcare with insurance exposure.
• Experience with Medicare/Medicaid/Apple Health and SSA/DSHS interactions is preferred.
• Ability to explain complex healthcare coverage in a clear, supportive way.

Responsibilities

• Assist patients with applications for SSI, SSD, Medicare, Medicaid/Apple Health, and other healthcare resources.
• Provide patient education on health coverage options, rights, and responsibilities.
• Work with SSA, DSHS, and other agencies to secure benefits.
• Conduct patient interviews in clinic, hospital, or community settings.
• Support patients with appeals, grievances, and complex benefit cases.
• Help patients access pharmacy discount programs for high-cost medications.
• Document patient information using electronic health records.
• Stay current on changes to Medicare, Medicaid, ACA, and Tribal programs.

Skills

Customer service

Healthcare insurance knowledge

Education

Associate degree in a related field

Job description

Puyallup Tribal Health Authority in Tacoma, WA is hiring a Patient Benefits Coordinator. This role connects patients to health coverage programs and community resources, providing enrollment support, education, and advocacy to help obtain benefits like SSD, SSI, and Medicare.

You will assist with applications, counsel patients on options, and coordinate with SSA, DSHS, and other agencies while documenting information in the EHR.