Bilingual Patient Benefits & Admin Coordinator

Boston Health Care for the Homeless Program; Massachusetts; Hybrid; USD 31,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403B retirement savings plan

Pre-tax MBTA pass

Job summary

Boston Health Care for the Homeless Program is hiring a Benefits and Administrative Coordinator for the Family Clinic and shelter sites. The role covers benefits enrollment, patient assistance, and administrative duties across multiple locations.

The position focuses on enrollment, scheduling, outreach, and HIPAA-compliant records management, with a strong emphasis on patient privacy and coordinated care. Union: 1199SEIU; full-time hours, some early evenings.

Qualifications

• Associate’s or Bachelor’s degree in a related field or equivalent experience.
• 1–2 years in a patient benefits or health insurance support capacity preferred.
• Complete MassHealth CAC within 60 days of starting and maintain certification.
• Bilingual proficiency in Spanish/English and/or Haitian Creole/English strongly preferred.
• Knowledge of public health insurance programs and HIPAA compliance.

Responsibilities

• Act as primary Benefits Coordinator for all Family Team patients across sites.
• Review insurance status and eligibility; complete medical applications and required documents.
• Enter insurance and demographic data into EHR; keep benefits info up-to-date.
• Outreach to patients and carriers to ensure active coverage and explore new options.
• Assist patients with establishing primary care and referrals for specialties.
• Act as Front Desk lead for Family Clinic; support other sites and scheduling.

Skills

Bilingual proficiency

Interpersonal skills

Organizational skills

Attention to detail

Computer skills

Ability to work independently

Education

Associate’s or Bachelor’s degree

Tools

EHR (Electronic Health Records)

MassHealth CAC system

Job description

Boston Health Care for the Homeless Program is hiring a Benefits and Administrative Coordinator for the Family Clinic and shelter sites. The role covers benefits enrollment, patient assistance, and administrative duties across multiple locations.

The position focuses on enrollment, scheduling, outreach, and HIPAA-compliant records management, with a strong emphasis on patient privacy and coordinated care. Union: 1199SEIU; full-time hours, some early evenings.