Patient-Focused Benefits & Administrative Coordinator

Boston Health Care for the Homeless Program; Boston (MA); On-site; USD 46,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403B retirement savings plan

MBTA pass program

Job summary

Boston Health Care for the Homeless Program is seeking a Benefits and Administrative Coordinator to join our Family Clinic and shelter sites. This role supports patient enrollment in health benefits programs and assists Family Team staff to keep the clinic running smoothly.

The position requires a degree (Associate's or Bachelor’s), CAC certification soon after starting, bilingual Spanish/English or Haitian Creole/English preferred, and strong organizational, interpersonal, and computer skills.

Qualifications

• Associate’s or Bachelor’s degree required or equivalent experience.
• CAC certification within 60 days of starting and maintenance required.
• Knowledge of public health insurance programs helpful.
• Strong communication and organizational skills required.
• Ability to work with diverse patient populations and teams.

Responsibilities

• Act as primary Benefits Coordinator for Family Team patients across sites; enroll and maintain patients in health benefits programs.
• Review insurance status and eligibility; process applications and documentation.
• Enter insurance and demographic data into EHR and maintain accuracy.
• Outreach to patients and carriers to ensure active coverage and updated information.
• Assist with establishing primary care, scheduling, referrals, and transportation when needed.
• Act as Front Desk lead for Family Clinic and support across sites; manage registrations and scheduling.
• Support quality metrics and equity adherence through screenings and data entry.

Skills

Bilingual Spanish/English

Interpersonal skills

Strong computer skills

Detail oriented

Organizational skills

Ability to work independently

Education

Associate’s or Bachelor’s degree

MassHealth CAC certification within 60 days

Tools

EHR systems

Job description

Boston Health Care for the Homeless Program is seeking a Benefits and Administrative Coordinator to join our Family Clinic and shelter sites. This role supports patient enrollment in health benefits programs and assists Family Team staff to keep the clinic running smoothly.

The position requires a degree (Associate's or Bachelor’s), CAC certification soon after starting, bilingual Spanish/English or Haitian Creole/English preferred, and strong organizational, interpersonal, and computer skills.