Patient Benefits & Financial Counselor

University of Miami; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

University of Miami Health System is seeking a full-time Patient Benefit Advisor to ensure patients have adequate insurance coverage and to identify gaps that affect access to care. The role involves communicating cost estimates, obtaining authorizations, and guiding patients toward feasible payment plans.

The advisor collaborates with departments to secure accurate information, maintains confidentiality, and serves as a financial advocate for patients and guarantors, aiming to minimize

Qualifications

• High School diploma or equivalent required.
• Minimum three (3) years of relevant experience preferred.
• Knowledge of medical terminology and insurance processes is advantageous.

Responsibilities

• Greets every caller and in-person visitor with a warm, professional greeting.
• Coordinates with scheduling to arrange appointments when prior authorizations are pending or denied.
• Assists departments with inquiries into account status, eligibility, and financial estimates.
• Obtains, documents, and verifies insurance information and prior authorizations.
• Educates patients/guarantors on costs, insurance coverage, and payment options.

Skills

Customer service

Communication skills

Detail oriented

Medical terminology

Interpersonal skills

Education

High School diploma or equivalent

Job description

University of Miami Health System is seeking a full-time Patient Benefit Advisor to ensure patients have adequate insurance coverage and to identify gaps that affect access to care. The role involves communicating cost estimates, obtaining authorizations, and guiding patients toward feasible payment plans.

The advisor collaborates with departments to secure accurate information, maintains confidentiality, and serves as a financial advocate for patients and guarantors, aiming to minimize