Patient Attendant Lead

Ascension Health; Nashville (TN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance

Parental leave

Pet insurance

Job summary

Ascension Saint Thomas is hiring a Day Full-Time Patient Attendant to lead a frontline team in de-escalation, reorientation, and BH safety protocols. You will ensure continuous observation across units and support care teams during security events.

You will audit observations and verify orders, acting as the main liaison between staff and leadership to resolve floor challenges and elevate urgent staffing needs.

Qualifications

• Requires BLS Provider certification (American Heart Association or Red Cross)
• Crisis Prevention certification preferred
• Experience supporting care teams in acute settings may be beneficial

Responsibilities

• Lead and mentor Patient Attendants in de-escalation and safety protocols
• Perform unannounced spot-checks to ensure continuous observation and policy compliance
• Coordinate care with Charge Nurses, House Supervisors, and SPS for coverage and shift relief
• Audit 15-minute observation logs (Q15) and verify orders in patient charts
• Serve as primary liaison among Patient Attendants, Nursing Leadership, House Supervisors, and SPS

Skills

De-escalation

Observation

Team collaboration

Communication

Education

High School diploma or equivalent

Associate's/Technical degree

Job description

Your future role at a glance

• Location: Nashville, TN

• Facility: Ascension Saint Thomas

• Department: Patient Attendants

• Schedule: Day l Full-Time

How you’ll make an impact in this role

• Lead by example and mentor Patient Attendants in de-escalation, patient reorientation, behavioral health (BH) safety protocols, andactively support care teams during security events involving aggressive patients.

• Perform unannounced spot-checks across hospital units to ensure sitters maintain continuous observation, adhere to environmental safety checks, and remain fully alert and compliant with policy.

• Partner with Charge Nurses, House Supervisors, and SPS to evaluate patient acuity, prioritize AvaSure virtual monitoring where appropriate, and coordinate seamless break coverage and shift relief transitions.

• Conduct regular audits on 15-minute observation logs (Q15 checks) to enforce real-time documentation and verify that proper 6401/6404 orders are active in patient charts prior to sitter placement or removal.

• Act as the primary point of contact between Patient Attendants, Nursing Leadership, House Supervisors, and SPS to resolve real-time floor challenges and elevate urgent patient care or staffing needs.

What minimum requirements you’ll need

Licensure / Certification / Registration

• Required Credential(s):
• None Required.
• Preferred Credential(s):
• BLS Provider. American Heart Association or American Red Cross accepted.
• Certification specializing in Crisis Prevention.

Education

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

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Min Salary: 17.00

Max Salary 21.00