Patient Arrival Concierge

Emory Healthcare; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits from day 1

Student loan assistance

Family benefits

Wellness incentives

Mentorship and leadership programs

Job summary

Emory Healthcare is seeking a Patient Arrival Specialist to create a welcoming first impression for patients and visitors. You will support the check-in process, assist with registrations, and coordinate with clinical teams to ensure a smooth arrival experience.

In this role, you will communicate with patients and staff, handle check-in tasks, register demographics and insurance, collect copayments, and help with referrals when needed.

Qualifications

• High school diploma, GED, or equivalent.
• Must be at least 18 years of age and authorized to work in the United States.
• Proficiency in English with strong written and verbal communication skills.
• Strong interpersonal skills and the ability to collaborate in a team environment.
• Basic digital literacy and ability to navigate computer systems and software applications.
• Ability to quickly learn new processes, procedures, and software systems while maintaining attention to detail and accuracy.
• Successful completion of required software training upon hire.
• Demonstrated reliability with strong attendance and punctuality.

Responsibilities

• Greet patients, guests, and employees entering the facility with a warm and professional demeanor.
• Welcome patients and visitors in accordance with Emory Healthcare’s customer service standards to create a positive environment.
• Serve as the first point of contact and provide guidance to patients and visitors upon arrival.
• Conduct proactive patient rounding in waiting areas to ensure comfort and address immediate needs.
• Assist patients with the check-in process, including navigating online applications and troubleshooting basic technical issues.
• Confirm and update patient demographic information during registration.
• Update insurance information and ensure accurate patient records.
• Schedule appointments and assist with referrals when necessary.
• Collect copayments and ensure proper documentation of transactions.
• Communicate effectively with patients, families, and staff to address questions, concerns, or issues.
• Provide service recovery when patient concerns arise and elevate issues to leadership when appropriate.
• Maintain clear and professional communication with internal departments to support patient care and operational efficiency.
• Maintain a clean and organized environment in entrances, waiting rooms, and designated work areas.
• Ensure supplies are stocked and available as needed.
• Support operational needs by floating or traveling to other locations or departments as required.
• Perform additional responsibilities as assigned to support patient access and departmental operations.

Job description

Emory Healthcare is seeking a Patient Arrival Specialist to create a welcoming first impression for patients and visitors. You will support the check-in process, assist with registrations, and coordinate with clinical teams to ensure a smooth arrival experience.

In this role, you will communicate with patients and staff, handle check-in tasks, register demographics and insurance, collect copayments, and help with referrals when needed.