Patient Appointment Scheduler- remote work option available

Carilion Clinic; Roanoke (VA); Remote; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking healthcare organization is seeking a Patient Appointment Scheduler to enhance patient experiences. This role involves scheduling appointments across various specialties while providing exceptional customer service in a fast-paced environment. Candidates should possess strong critical thinking skills and the ability to multitask effectively. With a commitment to community health and continuous education, this position offers a unique opportunity to contribute to meaningful healthcare outcomes. Join a team that values innovation and collaboration, and make a difference in the lives of patients every day.

Benefits

Employer Funded Pension Plan

Flexible Work Arrangements

Remote Work Options

Paid Time Off

Onsite Fitness Studios

Health and Wellness App Access

Childcare Discounts

Continued Education and Training

Qualifications

• 3+ years in customer service or call center, preferably in healthcare.
• Minimum typing speed of 35 words per minute required.

Responsibilities

• Schedule patients for multiple specialty practices in a high call volume environment.
• Handle inbound and outbound calls effectively.

Skills

Customer Service

Critical Thinking

Bilingual

Multitasking

Medical Terminology

Education

High School Diploma

Associate's Degree

Tools

Microsoft Software Applications

Job description

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Patient Appointment Scheduler - Remote Work Option Available

Employment Status: Full time

Shift: Day/Night

Facility: Park View

Requisition Number: 150624

How You’ll Help Transform Healthcare:

Candidate must live within 2 hours or 120 miles of Roanoke, VA.

Onsite training in Roanoke, VA is required for at least 4-6 weeks. Once remote, there will be times when travel onsite is required.

Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.

Schedules patients for appointments with multiple specialty practices across a wide geographic range throughout western Virginia. Receives inbound calls and places outbound calls in a high call volume environment. Critical thinking skills required. Excellent customer service is needed. Bilingual is a plus.

What We Require:

Education: High school diploma or equivalent required. Associates Degree or continued administrative education preferred.

Experience: Three years experience in a customer service or call center position, preferably in a healthcare.

Other Minimum Qualifications: Must be customer driven. Minimum typing speed of 35 words per minute. Ability to work with diverse groups under stressful conditions. Ability to process a high volume of calls in information and technologically intensive environment. Effective multitasking is essential. Knowledge of medical terminology and Microsoft software applications preferred. Bilingual preferred.

About Carilion

This is Carilion Clinic ... An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, VA, you will find a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 150624
Employment Status: Full time
Location: Park View
Shift: Day/Night
Shift Details: Hours and days may vary
Recruiter: JASON A BISHOP
Recruiter Phone: [phone]
Recruiter Email: [e-mail]
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Flexible Work Arrangements/Schedules
• Remote Work Options
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

Find more about Carilion Clinic’s benefits by visiting our Total Rewards Page.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
Carilion Clinic is a drug-free workplace.

Carilion Clinic is an equal opportunity employer. We embrace a diverse workforce and provide equal employment opportunities to all qualified candidates without regard to Race, Color, Religion, Sex, National Origin, Protected Veterans status, Disability, Sexual Orientation or Gender Identity. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.