Patient Appointment Scheduler- remote work option available

Carilion Clinic; Roanoke, Virginia, Seattle (VA, MN, WA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Appointment Scheduler to join their compassionate team. This role offers a unique opportunity to make a difference in the community by scheduling appointments for various specialty practices. With a focus on customer service and critical thinking, you'll thrive in a dynamic, high-volume environment. The position includes a remote work option after initial onsite training, providing flexibility while maintaining professional stability. Join a mission-driven organization dedicated to innovation and collaboration, where your contributions will be valued and recognized.

Qualifications

• 3+ years experience in customer service or call center, preferably in healthcare.
• Ability to process a high volume of calls in a tech-intensive environment.

Responsibilities

• Schedule patients for appointments with multiple specialty practices.
• Handle inbound and outbound calls in a high-volume environment.

Skills

Customer Service

Critical Thinking

Bilingual Skills

Multitasking

Medical Terminology

Education

High School Diploma

Associates Degree

Tools

Microsoft Software Applications

Job description

Patient Appointment Scheduler - Remote work option available

Candidate must live within 2 hours or 120 miles of Roanoke, VA.

Onsite training in Roanoke, VA is required for at least 4-6 weeks. Once remote, there will be times when travel onsite is required.

Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team, you can expect professional stability, strong technological resources, and advancement potential as a regional leader.

This role schedules patients for appointments with multiple specialty practices across western Virginia. It involves receiving inbound calls and making outbound calls in a high-volume environment. Critical thinking skills and excellent customer service are essential. Bilingual skills are a plus.

Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Joining us offers opportunities to learn, grow, and succeed.

What We Require:

• Education: High school diploma or equivalent required. Associates Degree or continued administrative education preferred.
• Experience: Three years experience in customer service or call center position, preferably in healthcare.
• Other Minimum Qualifications: Must be customer-driven. Minimum typing speed of 35 words per minute. Ability to work with diverse groups under stressful conditions. Ability to process a high volume of calls in an information and technologically intensive environment. Effective multitasking is essential. Knowledge of medical terminology and Microsoft software applications is preferred. Bilingual preferred.

About Carilion:

Carilion Clinic is an organization where innovation happens, collaboration is expected, and ideas are valued. It is a not-for-profit, mission-driven health system built on progress and partnerships. Our team is courageous, always learning, never discouraged, and curious.

Headquartered in Roanoke, VA, we operate award-winning hospitals, Level 1 and 3 trauma centers, NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Join us to make your own path, make new discoveries, and most importantly, make a difference. In a place where the air is clean, people are kind, and life is good. Make your tomorrow with us.

Requisition Number: 150624
Employment Status: Full time
Location: Park View
Shift: Day/Night
Shift Details: Hours and days may vary
Recruiter: JASON A BISHOP
Recruiter Phone: [phone]
Recruiter Email: [e-mail]
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.