Hospital Call Center Operator- Hospital Lines (days)- remote work option available

Carilion Clinic; Roanoke, Virginia, Seattle (VA, MN, WA); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in Roanoke, Virginia. This role offers a unique opportunity to transform healthcare by serving as a vital communication link between patients and medical staff. With a commitment to compassionate care and community health, you'll thrive in a fast-paced environment that values strong customer service and problem-solving skills. Enjoy professional stability and advancement opportunities while making a meaningful impact in the lives of others. If you're ready to grow your career in a supportive setting, this position is perfect for you.

Qualifications

• 3+ years of customer service experience, preferably in a call center or similar environment.
• Ability to manage difficult situations and remain calm under stress.

Responsibilities

• Serve as a communication link between patients, medical staff, and the public.
• Handle high call volumes in a 24/7 environment.

Skills

Customer Service

Communication Skills

Problem-Solving

Bilingual Abilities

Keyboarding Skills

Education

High School Diploma or Equivalent

Job description

Workplace:

Onsite

Sign on Bonus:

Details available upon request

How You'll Help Transform Healthcare:

Remote Opportunity Within 1 hour or 60 miles of Roanoke, Virginia. Remote work option available 1-2 months after onsite orientation.

Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team, you can expect professional stability, strong technological resources, and advancement opportunities as a regional leader.

This role serves as a central communication link between Carilion Clinic, patients, medical staff, and the public. It involves handling high call volumes in a 24/7 environment, responding to information requests for eight hospitals and 1200 healthcare practitioners. Excellent customer service, decision-making, problem-solving, and communication skills are essential. Bilingual abilities are a plus.

What We Require:

• Education: High school diploma or equivalent
• Experience: Minimum three years in customer service, preferably in a call center, physician's office, hospitality, or retail/service industry
• Other Minimum Qualifications: Ability to work effectively in a fast-paced team environment, manage difficult/emotional situations, remain calm under stress, demonstrate empathy, and communicate positively. Strong keyboarding and computer skills are required.

About Carilion:

Carilion Clinic is a mission-driven, not-for-profit health system based in Roanoke, VA. We are committed to innovation, collaboration, and community health, featuring award-winning hospitals, trauma centers, specialized institutes, and partnerships with academic institutions like Virginia Tech Carilion School of Medicine. Join us to make a difference, explore new opportunities, and grow your career in a supportive environment.

Contact:

Recruiter: JASON A BISHOP
Phone: [phone]
Email: [e-mail]

For more information, contact the HR Service Center at 1-800-599-2537.

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