Patient Appointment Clerk

Essential Healthcare Solutions LLC; Tacoma (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid sick time

Paid time off

Vision insurance

Job summary

Essential HealthCare Solutions LLC is seeking full-time entry-level healthcare administrative clerks for a customer service role in Tacoma, WA. Responsibilities include verifying beneficiary eligibility, updating demographics, and scheduling various appointments, with outbound calls to facilitate timely scheduling of specialty referrals and reminders.

Work hours are 40 hours per week, Monday to Friday, 11:30 AM to 8:00 PM.

Qualifications

• High school diploma or GED equivalency required.
• Proficient in Word, Excel, Access and other software programs.
• Excellent communication, interpersonal and customer service skills.

Responsibilities

• Verify beneficiary eligibility through an electronic system.
• Update demographic information in records.
• Schedule primary or specialty care appointments and handle cancellations or rescheduling.
• Make outbound calls to facilitate scheduling of specialty, preventive, and reminder appointments.

Skills

Word

Excel

Access

Communication

Customer Service

Education

High school diploma

GED equivalency

Tools

Microsoft Office

Job description

Essential HealthCare Solution is a woman-owned small business dedicated to providing optimal services to support our military and their families. Essential HealthCare Solution is seeking full-time entry-level healthcare administrative clerks for a customer service role. Services span a range of functions, including, but not limited to, verifying beneficiary eligibility through an electronic system; updating demographic information; and scheduling requests for primary or specialty care appointments, as well as completing requests for cancellations and appointment rescheduling. The work includes completing outbound calls to facilitate the timely scheduling of specialty appointments in support of specialty referrals. Appointing services also include outbound calls to facilitate the scheduling of preventative health appointments and surgery reminder calls. This position will serve an important role in scheduling and coordinating appointments.

WORK HOURS: 40 hours per week Monday - Friday 11:30 AM-8:00 PM

Pay: $22.98 per hour (Optional: additional 5.09 H&W per hour in lieu of benefits.)

Location: Tacoma, WA

MINIMUM QUALIFICATIONS

• High school diploma or General Educational Development (GED) equivalency
• Skilled in Word, Excel, Access, and other software programs
• Excellent communication, interpersonal, and customer service skills
• Able to define problems and obtain solutions
• Must be able to obtain security clearance to access the work site
• Must be able to clearly communicate verbally and in writing with coworkers and clinic staff.
• Healthcare administrative experience - preferred
• Health Plan experience - preferred
• Provider Relations or Member Service experience - preferred
• Call Center- preferred but not mandatory

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule

• 8-hour shift
• 11:30 am-8:00 pm
• Monday to Friday

Experience

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)
• Microsoft Office: 1 year (Required)

PHYSICAL REQUIREMENTS and WORKING CONDITIONS

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• Ability to ascend/descend stairs
• Visual acuity required to complete paperwork and computer work.

Essential HealthCare Solutions is an Equal Opportunity Employer:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information.

Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.