Patient Appointment & Care Coordinator

US Digestive Health; Reading (Berks County); On-site; USD 36,000 - 48,000; Full time

Job summary

US Digestive Health is seeking a Patient Care Representative to facilitate patient appointments and procedures within a contact center environment. You will schedule new and established patient appointments, distribute necessary paperwork, and coordinate recall appointments to support timely care.

The role requires strong organizational skills, excellent communication, and proficiency in medical terminology.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in medical or office setting.
• Experience with EMR systems preferred.

Responsibilities

• Schedule appointments for new and established patients, ensuring efficient use of resources.
• Distribute appropriate paperwork to patients, maintaining accurate records.
• Coordinate recall appointments for timely follow-up care.
• Extensive phone and computer usage to manage scheduling tasks.
• Maintain a pleasant phone manner and provide exceptional customer service.
• Collaborate with Call Center Manager and team to ensure smooth operations and patient satisfaction.

Skills

Organizational skills

Communication

Medical terminology

Pleasant phone demeanor

Team collaboration

Focus under pressure

Education

High School Diploma or GED

Tools

EMR systems

Job description

US Digestive Health is seeking a Patient Care Representative to facilitate patient appointments and procedures within a contact center environment. You will schedule new and established patient appointments, distribute necessary paperwork, and coordinate recall appointments to support timely care.

The role requires strong organizational skills, excellent communication, and proficiency in medical terminology.