Patient Contact Coordinator 1

US Digestive Health; Reading (Berks County); On-site; USD 36,000 - 48,000; Full time

Job summary

US Digestive Health is seeking a Patient Care Representative to facilitate patient appointments and procedures within a contact center environment. You will schedule new and established patient appointments, distribute necessary paperwork, and coordinate recall appointments to support timely care.

The role requires strong organizational skills, excellent communication, and proficiency in medical terminology.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in medical or office setting.
• Experience with EMR systems preferred.

Responsibilities

• Schedule appointments for new and established patients, ensuring efficient use of resources.
• Distribute appropriate paperwork to patients, maintaining accurate records.
• Coordinate recall appointments for timely follow-up care.
• Extensive phone and computer usage to manage scheduling tasks.
• Maintain a pleasant phone manner and provide exceptional customer service.
• Collaborate with Call Center Manager and team to ensure smooth operations and patient satisfaction.

Skills

Organizational skills

Communication

Medical terminology

Pleasant phone demeanor

Team collaboration

Focus under pressure

Education

High School Diploma or GED

Tools

EMR systems

Job description

Summary/Objective

The Patient Care Representative plays a crucial role in facilitating patient appointments and procedures within a contact center environment. They are responsible for scheduling new and established patient appointments, distributing necessary paperwork, and coordinating recall appointments.

Description

The Patient Care Representative plays a crucial role in facilitating patient appointments and procedures within a contact center environment. They are responsible for scheduling new and established patient appointments, distributing necessary paperwork, and coordinating recall appointments.

Essential Functions

• Schedule appointments for new and established patients, ensuring efficient utilization of office resources.
• Distribute appropriate paperwork to patients with upcoming visits or procedures, maintaining accurate records.
• Coordinate recall appointments to ensure timely follow-up care for patients.
• Extensive phone and computer usage to manage scheduling tasks effectively.
• Maintain a pleasant phone manner and provide exceptional customer service to patients.
• Collaborate with the Call Center Manager and other team members to ensure smooth operations and patient satisfaction.

Competencies

• Strong organizational skills
• Excellent communication abilities
• Proficiency in medical terminology and procedures
• Pleasant phone demeanor
• Ability to work collaboratively in a team environment
• Ability to keep a high level of focus in a fast paced environment

Work Environment

This job operates in a professional office environment, utilizing standard office equipment.

Physical Demands

The physical demands include standing, walking, and occasionally lifting or moving up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

Travel may be expected for training purposes.

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Requirements

Education and Experience

• High School Diploma or GED Equivalent
• Minimum of 1-2 years of experience in a medical or office setting.
• Experience with EMR systems is preferred.

Work Authorization/Security Clearance

• Must be authorized to work in the US for any employer.