Patient Advocate Level I

Medrisk Llc; California; On-site; USD 40,000 - 60,000; Full time

Job summary

MedRisk Llc. is seeking a Patient Advocate to schedule patients, coordinate with Adjusters and Nurse Case Managers, and deliver a high-quality customer experience. The role emphasizes empathy, accuracy, and teamwork to support patients and clients.

The position requires strong organizational skills, the ability to multitask in a fast-paced environment, and a commitment to excellent service. Bachelor's degree preferred and experience with MS Word, Excel, and Outlook is expected.

Qualifications

• Bachelor's Degree preferred.
• Self-motivated and able to take initiative.
• Strong work ethic and dependable.
• Ability to multi-task in a fast-paced environment and work independently.
• Detail oriented with solid time management and organizational skills.
• Ability to think critically and solve problems.

Responsibilities

• Make outbound calls to schedule patients in a timely manner to meet internal and external metrics.
• Understand MedRisk's interdepartmental procedures and comply with them.
• Meet department goals for quality and quantity of work input.
• Complete special projects or tasks as assigned by the supervisor.
• Provide best in class customer service to all callers.
• Work on cases that require investigation for missing information necessary for scheduling initial evaluations.

Skills

Self-motivated

Strong work ethic

Multi-tasking

Detail oriented

Time management

Critical thinking

Education

Bachelor's Degree preferred

Tools

MS Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PT Scheduling Full Time Regular Clerical CA, US

2 days ago Requisition ID: 2963

Position Summary

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results.

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

Primary Duties & Responsibilities

• Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
• Understand MedRisk's interdepartmental procedures, policies and comply with them
• Meet MedRisk's Department goals for Quality and Quantity of work input.
• Complete special projects or tasks as assigned by the supervisor
• Provide best in class customer service to all callers
• Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

Qualifications

• Bachelor's Degree preferred
• Self-motivated
• Strong work ethic
• Ability to multi task in a fast paced environment and to work independently
• Detail oriented, time management and solid organizational skills
• Ability to think critically
• Solid MS Word, Excel and Outlook experience