Patient Advocate Level I

MedRisk; King of Prussia (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

MedRisk in King of Prussia, PA is seeking a Patient Advocate to retain client loyalty by delivering clear, efficient, and valuable support to all callers while coordinating with Adjusters and Nurse Case Managers for a best-in-class experience.

The ideal candidate is empathetic, has strong communication skills, and is motivated to achieve business objectives while supporting patients and clients through collaborative teamwork.

Qualifications

• Bachelor’s Degree preferred.
• Excellent communication and interpersonal skills.
• Self-motivated with a strong work ethic.
• Ability to multi-task in a fast-paced environment and work independently.
• Detail oriented with time management and organizational skills.
• Ability to think critically and analyze information.
• Proficiency with MS Word, Excel and Outlook.
• Strong data entry skills.

Responsibilities

• Make outbound calls to schedule patients in a timely manner to meet internal and external metrics.
• Understand MedRisk’s interdepartmental procedures and policies and comply with them.
• Meet Department goals for quality and quantity of work input.
• Complete special projects or tasks as assigned by the supervisor.
• Provide best in class customer service to all callers.
• Work on cases that require investigation for missing information necessary to schedule initial evaluations.

Skills

Excellent communication

Self-motivated

Strong work ethic

Time management

Detail oriented

Organizational skills

Critical thinking

Data entry skills

Education

Bachelor’s Degree preferred

Tools

MS Word

Excel

Outlook

Job description

Position Summary

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results.

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

Primary Duties & Responsibilities

• Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them
• Meet MedRisk’s Department goals for Quality and Quantity of work input.
• Complete special projects or tasks as assigned by the supervisor
• Provide best in class customer service to all callers
• Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

Qualifications

• Bachelor’s Degree preferred
• Excellent communication skills
• Self-motivated
• Strong work ethic
• Ability to multi task in a fast paced environment and to work independently
• Detail oriented, time management and solid organizational skills
• Ability to think critically
• Solid MS Word, Excel and Outlook experience
• Strong data entry skills