Patient Experience Advocate (Entry Level)

MedRisk; King of Prussia (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

MedRisk in King of Prussia, PA is seeking a Patient Advocate to retain client loyalty by delivering clear, efficient, and valuable support to all callers while coordinating with Adjusters and Nurse Case Managers for a best-in-class experience.

The ideal candidate is empathetic, has strong communication skills, and is motivated to achieve business objectives while supporting patients and clients through collaborative teamwork.

Qualifications

• Bachelor’s Degree preferred.
• Excellent communication and interpersonal skills.
• Self-motivated with a strong work ethic.
• Ability to multi-task in a fast-paced environment and work independently.
• Detail oriented with time management and organizational skills.
• Ability to think critically and analyze information.
• Proficiency with MS Word, Excel and Outlook.
• Strong data entry skills.

Responsibilities

• Make outbound calls to schedule patients in a timely manner to meet internal and external metrics.
• Understand MedRisk’s interdepartmental procedures and policies and comply with them.
• Meet Department goals for quality and quantity of work input.
• Complete special projects or tasks as assigned by the supervisor.
• Provide best in class customer service to all callers.
• Work on cases that require investigation for missing information necessary to schedule initial evaluations.

Skills

Excellent communication

Self-motivated

Strong work ethic

Time management

Detail oriented

Organizational skills

Critical thinking

Data entry skills

Education

Bachelor’s Degree preferred

Tools

MS Word

Excel

Outlook

Job description

MedRisk in King of Prussia, PA is seeking a Patient Advocate to retain client loyalty by delivering clear, efficient, and valuable support to all callers while coordinating with Adjusters and Nurse Case Managers for a best-in-class experience.

The ideal candidate is empathetic, has strong communication skills, and is motivated to achieve business objectives while supporting patients and clients through collaborative teamwork.