Patient Advocate Level I

MedRisk; California; On-site; USD 40,000 - 65,000; Full time

Job summary

MedRisk in California is seeking a dedicated Patient Advocate to deliver empathetic, clear support to callers while coordinating with Adjusters and Nurse Case Managers to ensure a best-in-class customer experience. The role emphasizes communication, organization and teamwork in a fast-paced healthcare environment.

You will make outbound calls, gather information, and assist in scheduling initial evaluations, boosting client loyalty and referrals through proactive service.

Qualifications

• Bachelor’s degree preferred.
• Excellent communication skills.
• Ability to multi task in a fast paced environment.
• Detail oriented with strong organizational skills.
• Solid MS Word, Excel and Outlook experience.

Responsibilities

• Make outbound calls to schedule patients in a timely manner.
• Understand interdepartmental procedures and comply with them.
• Meet department goals for quality and quantity of work input.
• Complete special projects or tasks as assigned by the supervisor.
• Provide best in class customer service to all callers.
• Investigate cases for missing information to schedule initial evaluations.

Skills

Excellent communication

Self-motivated

Multi-tasking

Detail oriented

Critical thinking

Time management

Data entry

Education

Bachelor’s degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

Position Summary

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results.

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

Primary Duties & Responsibilities

• Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them
• Meet MedRisk’s Department goals for Quality and Quantity of work input.
• Complete special projects or tasks as assigned by the supervisor
• Provide best in class customer service to all callers
• Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

Qualifications

• Bachelor’s Degree preferred
• Excellent communication skills
• Self-motivated
• Strong work ethic
• Ability to multi task in a fast paced environment and to work independently
• Detail oriented, time management and solid organizational skills
• Ability to think critically
• Solid MS Word, Excel and Outlook experience
• Strong data entry skills