Patient Advocate Level I

MedRisk; Conshohocken (Montgomery County); On-site; USD 22,000 - 30,000; Full time

Job summary

MedRisk is seeking a Patient Advocate to retain client loyalty by delivering clear and efficient support to callers and coordinating with Adjusters and Nurse Case Managers for a best-in-class experience.

The ideal candidate shows empathy, strong communication, and the ability to handle multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail to support patient needs and company goals.

Qualifications

• Bachelor’s degree preferred as baseline education.
• Proven communication and organization abilities.
• Strong proficiency with MS Word, Excel, and Outlook.
• Ability to work in a fast-paced, independent role.

Responsibilities

• Make outbound calls to schedule patients promptly to meet metrics.
• Understand and comply with interdepartmental procedures and policies.
• Meet department goals for Quality and Quantity of work input.
• Complete special projects as assigned by the supervisor.
• Provide best-in-class customer service to all callers.
• Investigate cases for missing information needed for initial evaluations.

Skills

Excellent communication

Self-motivation

Work ethic

Multi-tasking

Independent work

Attention to detail

Time management

Organizational skills

Critical thinking

Data entry

Education

Bachelor’s Degree preferred

Tools

MS Word

Excel

Outlook

Job description

Position Summary

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results.

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

Primary Duties & Responsibilities

• Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them
• Meet MedRisk’s Department goals for Quality and Quantity of work input.
• Complete special projects or tasks as assigned by the supervisor
• Provide best in class customer service to all callers
• Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

Qualifications

• Bachelor’s Degree preferred
• Excellent communication skills
• Self-motivated
• Strong work ethic
• Ability to multi task in a fast paced environment and to work independently
• Detail oriented, time management and solid organizational skills
• Ability to think critically
• Solid MS Word, Excel and Outlook experience
• Strong data entry skills