Patient Advocate I: Empathetic Scheduling & Support

MedRisk; California; On-site; USD 40,000 - 65,000; Full time

Job summary

MedRisk in California is seeking a dedicated Patient Advocate to deliver empathetic, clear support to callers while coordinating with Adjusters and Nurse Case Managers to ensure a best-in-class customer experience. The role emphasizes communication, organization and teamwork in a fast-paced healthcare environment.

You will make outbound calls, gather information, and assist in scheduling initial evaluations, boosting client loyalty and referrals through proactive service.

Qualifications

• Bachelor’s degree preferred.
• Excellent communication skills.
• Ability to multi task in a fast paced environment.
• Detail oriented with strong organizational skills.
• Solid MS Word, Excel and Outlook experience.

Responsibilities

• Make outbound calls to schedule patients in a timely manner.
• Understand interdepartmental procedures and comply with them.
• Meet department goals for quality and quantity of work input.
• Complete special projects or tasks as assigned by the supervisor.
• Provide best in class customer service to all callers.
• Investigate cases for missing information to schedule initial evaluations.

Skills

Excellent communication

Self-motivated

Multi-tasking

Detail oriented

Critical thinking

Time management

Data entry

Education

Bachelor’s degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

MedRisk in California is seeking a dedicated Patient Advocate to deliver empathetic, clear support to callers while coordinating with Adjusters and Nurse Case Managers to ensure a best-in-class customer experience. The role emphasizes communication, organization and teamwork in a fast-paced healthcare environment.

You will make outbound calls, gather information, and assist in scheduling initial evaluations, boosting client loyalty and referrals through proactive service.