Patient Advocate & Care Liaison (Remote/Hybrid)

Voluntary Protection Programs Participants' Association, Inc.; Chicago (IL); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical plans

Dental/Vision plans

401k with company matching

Paid time off

Job summary

Compass Health Center in Chicago is seeking a Patient Advocate to liaise between patients and clinical staff, handling inquiries about finances, HIPAA, and intake procedures. The role supports insurance processes and billing coordination in a crisis-focused behavioral health setting.

The position offers two part-time schedules with remote and onsite options in Chicago, designed to support flexibility for patients and families while ensuring confidentiality and high-quality care.

Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• 2–3 years of experience in a healthcare/clinical setting.
• Insurance benefit knowledge in healthcare preferred.
• Excellent written and verbal communication skills.
• Professionalism and professional image.
• Strong organization and planning skills; detail oriented.
• Ability to multi-task in a fast-paced environment.
• Computer proficiency and ability to learn new software.
• Conflict resolution and problem-solving skills.
• Flexible Schedule - Able to work assigned schedule.

Responsibilities

• Reviews the accuracy of demographics, insurance, completion of forms, organizational data to be entered in the chart in a timely manner.
• Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection. Functions as a service regarding insurance and other administrative procedures.
• Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination. Obtains approval to move forward with services.
• Follows up with financially responsible party who is not present at intake to review program cost and collects necessary documents for patient to start recommended program.
• Follows up with patient's parents if joint medical decision-making consent is needed and obtains necessary documents for patient to start recommended program.
• Primary contact for weekend and after-hours patient web inquiries.
• Maintain patient charts according to confidentiality standards and policy. Maintain all patient's, visitor's, and staff's confidentiality according to HIPAA requirements and Compass policy.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

Skills

Communication skills

Organization & planning

Multi-tasking

Computer literacy

Conflict resolution

Adaptability

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Compass Health Center in Chicago is seeking a Patient Advocate to liaise between patients and clinical staff, handling inquiries about finances, HIPAA, and intake procedures. The role supports insurance processes and billing coordination in a crisis-focused behavioral health setting.

The position offers two part-time schedules with remote and onsite options in Chicago, designed to support flexibility for patients and families while ensuring confidentiality and high-quality care.