Compassionate Patient Care Coordinator (Mental Health)

Clarity Clinic, PLLC; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

EAP services

Wellness reimbursement

401k match

Growth opportunities

PTO & sick days

Job summary

Clarity Clinic, PLLC in Lakeview, Illinois, is seeking a Patient Care Coordinator (PCC) to join our onsite team. You will be the first point of contact, coordinating appointments, messages, and care while maintaining compassionate, professional communication with patients and providers.

Responsibilities include scheduling, insurance coordination, EMR updates, and medication coordination. The role offers a full-time, onsite schedule with competitive benefits and growth opportunities.

Qualifications

• Associate’s degree or five years of related experience in lieu of a degree.
• Minimum of 1 year experience in a healthcare or customer service role.
• Strong communication skills with a warm, empathetic approach to patient care.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work across multiple locations if needed.
• Proficiency in healthcare technology and EMR systems.
• Compensation: $23.00-$25.00 per hour (Full-time).
• Full comprehensive benefits package including health, dental, vision, EAP services and more.
• Monthly Wellness Services Reimbursement.
• 401k match up to 4%.
• Opportunities for growth and professional development.
• Accrued PTO and sick/wellness days.

Responsibilities

• Provide exceptional customer service via phone, email, SMS, and patient portal.
• Serve as the welcoming, professional first point of contact for new and returning patients.
• Address inquiries, appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.
• Greet, check in, and check out patients in a friendly and timely manner.
• Support provider scheduling and maximize appointment slot utilization.
• Assist with clinic operations and leadership initiatives as needed.

Skills

Customer service

Communication

Empathy

Detail-oriented

Multi-location work

Healthcare tech literacy

Education

Associate degree

Tools

EMR systems

Job description

Clarity Clinic, PLLC in Lakeview, Illinois, is seeking a Patient Care Coordinator (PCC) to join our onsite team. You will be the first point of contact, coordinating appointments, messages, and care while maintaining compassionate, professional communication with patients and providers.

Responsibilities include scheduling, insurance coordination, EMR updates, and medication coordination. The role offers a full-time, onsite schedule with competitive benefits and growth opportunities.