Patient Advocate

Jefferson Health; Washington Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a compassionate Patient Advocate to ensure a smooth hospital journey for patients. This role emphasizes dignity and respect, requiring excellent communication and mediation skills to address patient concerns effectively. The advocate will work closely with clinical staff to resolve issues, ensuring a positive healthcare experience for all ages. Join a dedicated team committed to enhancing patient care and making a real difference in the community.

Qualifications

• Must possess self-motivation and excellent interpersonal skills.
• Demonstrated mediation and conflict resolution skills required.

Responsibilities

• Investigate and manage complaints by patients and families.
• Proactively round on patients and families while in the hospital.

Skills

Interpersonal Skills

Communication Skills

Mediation Skills

Conflict Resolution

Crisis Intervention

Education

Associate's Degree

3 Years Experience in Service-oriented Role

Tools

Word Processing Software

Job description

Join to apply for the Patient Advocate role at Jefferson Health

5 days ago Be among the first 25 applicants

Join to apply for the Patient Advocate role at Jefferson Health

Get AI-powered advice on this job and more exclusive features.

Job Details

SCHEDULE: Tuesday-Saturday 10AM-630PM

The Patient Advocate is charged with helping a patient’s hospital journey go as smoothly as possible by acting in the best interest of the patient. Dignity, respect and consideration are the cornerstones of patients’ rights. The advocate operates within an ethical construct, seeks to promote the patient's interest first and foremost, and then promotes relationships between staff and patients. These efforts lead to a more positive and individualized healthcare experience, recognizing the diversity and uniqueness of each person. The advocate proactively communicates and demonstrates the concern and responsiveness of The patient advocacy service provides a specific channel through which patients can seek solutions to problems, concerns, and unmet needs. The Patient Advocate requires providing service to the all age populations- from infant to frail elderly, in a manner that demonstrates an understanding of the functional/developmental age of the individual served,

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
  
  

Investigate and manage complaints by patients, their families, visitors, staff members and other healthcare consumers and work with all necessary parties toward a complaint’s resolution. The Patient Advocate will comply with federal regulations from HIPAA, CMS guidelines and various patients’ rights law.

• Intervene in crisis situations and negotiate resolutions between conflicted parties.
• Proactively round on patients and families while in the hospital.
• Works closely with the nurse manager, physician, nursing staff and other clinical and non-clinical members to investigate the goals of resolution of the complaint/situation.
• Document all complaints, grievances, and interactions in the electronic feedback system and works independently or supports Quality and Safety with complaints and grievances through the case's close.
• Duties as assigned.
  
  

Competencies (Knowledge, Skills, And Abilities Required)

Must possess self-motivation, excellent interpersonal and communication skills.

Demonstrated Mediation, Conflict Resolution And Crisis Intervention Skills Required.

Computer proficiency must be demonstrated in word processing as well as applications necessary to fulfill department procedures.

Education

Minimum Education and Experience Requirements:

Associate’s degree or three years of experience working in a service-oriented organization, preferably in a healthcare setting required.

Minimum Certifications, Registration Or License Requirements

Certificate of Patient Advocacy Preferred

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

435 Hurffville-Cross Keys Rd, Turnersville, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Jefferson Health by 2x

Get notified about new Patient Advocate jobs in Turnersville, NJ.

Patient Advocate, Strawberry Mansion Health Center & Health Center 9

Patient Advocate, Strawberry Mansion Health Center & Health Center 9 (20226)

Mount Laurel, NJ $20.00-$24.00 5 months ago

Client Service Representative: Day, Mid, and Overnight Shifts

Mount Laurel, NJ $18.00-$30.00 5 months ago

Customer Service Representative - State Farm Agent Team Member

Blackwood, NJ $38,000.00-$55,000.00 3 months ago

2025 Part-Time Fan Experience Representative

Customer Relations Representative - State Farm Agent Team Member

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.