Customer Care Advocate (Part Time - 20 Hours)

El Camino Health; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

Join an innovative digital healthcare company as a Customer Care Advocate, where you'll play a crucial role in supporting patients and healthcare providers. This part-time position offers the chance to make a real impact on cardiac health solutions while working in a dynamic, fast-paced environment. With opportunities for growth and a commitment to patient care, you'll be part of a team that values your contributions and fosters professional development. If you're a problem solver with a passion for helping others, this role is perfect for you.

Qualifications

• 2+ years in customer service, preferably in healthcare.
• Proficient with CRM software and Microsoft Office.

Responsibilities

• Troubleshoot customer issues related to products and services.
• Provide clear communication to internal and external customers.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

HIPAA Compliance

Education

High School Diploma

Associate Degree in Healthcare

Tools

Salesforce.com

Microsoft Office

Job description

Customer Care Advocate (Part Time - 20 Hours) page is loaded

Customer Care Advocate (Part Time - 20 Hours)

Apply locations Remote - US time type Part time posted on Posted 2 Days Ago job requisition id JR104

Career-defining. Life-changing.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

Responsibilities and Duties:

• Provide superior customercareby troubleshooting customer/patientissues relating to product, services, and patient enrollment.
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.
• Maintain a positive attitude and working relationship with all customers, patients andiRhythmassociates.
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned.
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA and privacy requirements including security of environment for home office.
• Display an ability to have attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in fast paced patient or healthcare provider focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non- insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment.
• Strong evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In Home Office Requirements: We require that all employees have the following technical capability at their home: High Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug in directly to the home internet router is available for network stability. These at home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for laptop and two monitors to be set up.

In Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, Over-Time may be made available and will be assigned under a request and approval basis. In the event of an urgent unplanned need a text will be sent to all agents for a request for anyone that could support.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

Location:

Remote - US

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$20.19 - $25.00

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career.

Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life-changing healthcare solutions that impact patients around the world drives us to bring our best every single day.

Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue.

Build the Future - We are a boundary-pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself.

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.