Senior Patient Access Advocate - Evernorth Care Group - Remote-Phoenix, AZ

Cigna in; Phoenix (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Senior Patient Access Advocate, um außergewöhnliche Patientenerfahrungen zu schaffen und Beziehungen zu Kunden aufzubauen. In dieser Rolle unterstützen Sie Patientenanfragen, planen Termine und verifizieren Versicherungsansprüche. Sie arbeiten eng mit einem multidisziplinären Team zusammen, um sicherzustellen, dass Patienten den bestmöglichen Zugang zu Gesundheitsdiensten erhalten. Diese Position bietet die Möglichkeit, einen positiven Einfluss auf das Leben der Menschen zu haben, während Sie in einem dynamischen und unterstützenden Umfeld arbeiten. Wenn Sie eine Leidenschaft für Kundenservice und Gesundheitswesen haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice, insbesondere im Gesundheitswesen.
• Fähigkeit, Informationen klar und freundlich zu vermitteln.

Responsibilities

• Terminplanung und Verifizierung der Patientenversicherung.
• Dokumentation aller Interaktionen im elektronischen System.

Skills

Kundenservice

Microsoft Office Suite

Medizinische Terminologie

Inbound Call Center Erfahrung

Education

High School Diplom

1+ Jahre verwandte Erfahrung

Tools

MyChart Portal

Elektronische Gesundheitsakten

Job description

Senior Patient Access Advocate - Evernorth Care Group - Remote-Phoenix, AZ (Finance)

We're a global health service company dedicated to helping people improve their health, well-being, and sense of security. We care about your career health too. Join us to make a difference, learn a lot, and help change how people think about healthcare.

You will be part of a high-performing team creating exceptional patient experiences and building relationships with customers. The Senior Patient Access Advocate is an integral member of Evernorth Care Group's multidisciplinary care team, working under the supervision of a registered nurse and/or licensed physician to support patient calls and inquiries. The role involves providing professional, courteous, and friendly assistance to our customers.

Ideal candidate will have:

• High school diploma preferred or 1+ year of related experience
• 1+ year of customer service and PC skills, preferably in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Experience in healthcare customer service, typing, and scheduling applications (preferred)
• Inbound call center experience (highly desired)
• Ability to convey information warmly, clearly, and concisely
• Positive customer service behaviors
• Medical terminology knowledge (preferred)

Responsibilities include:

• Scheduling appointments accurately and efficiently, consulting with clinicians if needed to ensure timely access
• Verifying patient coverage and eligibility, completing paperwork, updating patient records, and assisting with MyChart portal inquiries
• Answering calls per departmental procedures and quality metrics, routing calls appropriately, and documenting interactions thoroughly in the Electronic Health Record
• Documenting all outreach attempts and conversations completely in the designated system
• Performing other duties as assigned

For remote work, a reliable broadband internet connection with speeds of at least 10Mbps download and 5Mbps upload is required.

About The Cigna Group

We are committed to improving health and vitality through our divisions Cigna Healthcare and Evernorth Health Services. Join us to drive growth and make a positive impact on lives.

Qualified applicants will be considered regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, marital status, genetic information, citizenship, or other protected characteristics.

If you need reasonable accommodation during the application process, please contact [e-mail]. Note: Do not email for application updates or resumes, as responses will not be provided.

Our tobacco-free policy means we generally do not hire tobacco/nicotine users in states where legally permissible. Candidates in such states must enter a smoking cessation program before employment.

We consider criminal histories in our employment decisions, consistent with applicable laws.