Senior Patient Access Advocate – Evernorth Care Group – Remote-Phoenix, AZ

Cigna Health and Life Insurance Company; Phoenix (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Senior Patient Access Advocate, der Teil eines leistungsstarken Teams wird, um außergewöhnliche Patientenerfahrungen zu schaffen. Diese Rolle umfasst die Unterstützung von Patientenanfragen, die Terminplanung und die Dokumentation von Interaktionen, um sicherzustellen, dass Patienten die bestmögliche Unterstützung erhalten. In einem dynamischen Umfeld tragen Sie dazu bei, die Gesundheitsversorgung zu verbessern und die Wahrnehmung der Patienten zu verändern. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 1+ Jahr Erfahrung im Kundenservice, vorzugsweise im Gesundheitswesen.
• Kenntnisse in medizinischer Terminologie und Erfahrung in Call-Center.

Responsibilities

• Terminplanung und Verifizierung von Patientenansprüchen.
• Dokumentation von Interaktionen im elektronischen Gesundheitsakt.

Skills

Kundenservice

PC-Kenntnisse

Medizinische Terminologie

Kommunikationsfähigkeiten

Education

High School Diplom

Tools

Microsoft Office

Job description

Senior Patient Access Advocate – Evernorth Care Group – Remote-Phoenix, AZ

Apply: Remote type: Remote | Location: Phoenix, AZ | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: 25005951

We’re a global health service company dedicated to helping people improve their health, well-being, and sense of security. We care about your career health too. Join us to make a difference, learn, and help change healthcare perceptions.

You will be part of a high-performing team creating exceptional patient experiences, supporting patient calls and inquiries under the supervision of a registered nurse and/or licensed physician. The role involves providing professional, courteous assistance to our customers.

Ideal candidate will have:

• High school diploma preferred or 1+ year of related experience
• 1+ year of customer service and PC skills, preferably in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience in healthcare customer service, typing, scheduling applications (preferred)
• Inbound call center experience (highly desired)
• Ability to communicate clearly and warmly with customers
• Positive customer service behaviors
• Medical terminology knowledge (preferred)

Key duties include:

1. Scheduling appointments accurately, asking questions to meet patient needs, consulting clinicians if necessary.
2. Verifying patient coverage and eligibility, completing paperwork, updating records, and assisting with MyChart portal questions.
3. Answering calls per departmental procedures, routing calls appropriately, and documenting interactions thoroughly.
4. Providing comprehensive documentation of outreach and conversations in the Electronic Health Record.
5. Performing other duties as assigned.

For remote work, internet must be via cable broadband or fiber optic with at least 10Mbps download/5Mbps upload speeds.

About The Cigna Group

We are committed to improving health and vitality through our divisions Cigna Healthcare and Evernorth Health Services. Join us to make a difference and drive growth.

We consider all qualified applicants regardless of race, color, age, disability, sex, or other protected characteristics. For accommodations during the application process, contact [e-mail]. We have a tobacco-free policy and consider criminal histories in our hiring process.