Patient Advocate

Ridgeview Smyrna; Smyrna (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare provider as a Patient Advocate in Smyrna, GA. Assist in enhancing patient care and satisfaction through surveys, training, and supporting healthcare goals. This full-time position offers competitive pay along with numerous benefits and a collaborative work environment.

Benefits

401(k) + matching

Health insurance

100% company-paid life insurance coverage

Vision insurance

Dental insurance

100% company-paid long-term disability insurance

Paid time off

Employee assistance program

Free parking

Qualifications

• 1-3 years of experience in a healthcare or behavioral health setting required.
• Crisis Prevention Intervention (CPI) and CPR/First Aid (BLS) certification.

Responsibilities

• Assist in preparing Patient Satisfaction Surveys.
• Develop and implement Patient Experience training.
• Follow the patient grievance process.

Skills

Computer skills

Quality improvement

Education

Bachelor’s degree or equivalent in Nursing, master's in social work or counseling

Tools

Excel

Job description

Job Details

Job Location: Ridgeview Institute Smyrna - Smyrna, GA

Position Type: Full Time

Education Level: High School

Salary Range: $18.00 - $22.00 Hourly

Job Shift: Day

Job Category: Customer Service

Description

JOIN OUR TEAM AS A PATIENT ADVOCATE!

Your Work Matters How will you make a difference?

The Patient Advocate assists the CEO, leadership, PI/Risk Director and medical staff in carrying out and implementing a comprehensive and integrated program.

Duties and responsibilities:

• Assist in preparing, coordinating, and documenting Patient Satisfaction Surveys.
• Maintain a record of all completed reviews, evaluations, and process improvement teamactivities.
• Develop and implement the Patient Experience training programs and initiatives that support the organization’s mission.
• Undertake special projects to accelerate improvement in patient satisfaction and patient experience.
• Assist the CEO and Risk/PI Director with Joint Commission, CMS, OSHA, and state surveys.
• Assist the CEO and Risk/PI Director, who is responsible for the collection of data and submission of results for monitoring for The Joint Commission and IPF for CMS.
• Responsible for receiving and logging all official correspondence from all official and accrediting agencies.
• Prepare all reports, as assigned by the CEO, Risk/PI Director.
• Fulfill all of the functions of the Human Rights Officer.
• Follows the patient grievance process, ensuring the investigation of the grievance, ensuring appropriate actions are taken, documenting actions, and informing the patient/representatives of the results of the investigation and actions taken.

Note: The essential job functions of this position are not limited to the duties listed above

Qualifications

Your Experience Matters- What we’re looking for:

Education: Bachelor’s degree or equivalent in Nursing, master's in social work or counseling required.

Experience: 1-3 years of experience in a healthcare or behavioral health setting involving quality improvement required.

Additional Requirements: Computerskills involving knowledge of Excel spreadsheets and business writing. Must have completed Crisis Prevention Intervention (CPI) and CPR/First Aid (BLS) certification at the time of application. May be required to work overtime and flexible hours

Your Care Matters What we provide for our team:

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart:

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.

Compensation:

This is a full-time, non-exempt role, and the expected compensation range is between $18.00 $22.00/hr. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Patient Advocate!

Get to know us:Outstanding Care, Compassionate People, Unparalleled Service

Welcome toRidgeview Institute Smyrna(RIS), a premier healthcare provider in Smyrna, GA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Smyrna, GA, RIS offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay.

At RIS, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and highly rewarding positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them toward achieving their treatment goals.

Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Ridgeview Institute Smyrna.

To learn more about RIS, visit us at: https://www.ridgeviewsmyrna.com/

TOGETHER WE CAN MAKE POSITIVEI.M.P.A.C.T.S.

IndividualsMaintainingPositiveAttitude andCommitmentToService

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At Ridgeview Institute Smyrna, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.