Bilingual Patient Advocate

Elevate Patient Financial Solutions; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevate Patient Financial Solutions is seeking a Bilingual Patient Advocate to connect uninsured patients to applicable assistance programs. This full-time position, located in a hospital in Charlotte, involves assisting patients, maintaining documentation, and collaborating with hospital staff. The ideal candidate must be adaptable and possess excellent customer service skills while being fluent in English and Spanish.

Benefits

401K with matching contributions

15 days of PTO

7 paid Holidays

2 Floating holidays

Pet Insurance

Qualifications

• Ability to fluently read, write and speak both English & Spanish.
• Prior hospital experience preferred.
• Professional experience with state and federal programs valuable.

Responsibilities

• Screen uninsured hospital patients for assistance eligibility.
• Complete applications and maintain documentation.
• Collaborate with hospital staff and agencies.

Skills

Customer Service

Critical Thinking

Multitasking

Communication

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate . This position will be located onsite in a hospital setting in Charlotte NC.. The Full Time schedule for this role will be Monday - Friday 8AM-5PM.

Job Summary

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.

Essential Duties and Responsibilities

• Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and / or county medical or disability assistance.
• Complete the appropriate applications and following through until approved
• Detailed, accurate and timely documentation in our company systems and the hospital systems on all cases worked
• Provide exceptional customer service skills at all times
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
• Maintain assigned work queue of patient accounts
• Collaborate with hospital staff, case managers, social workers, financial counselors
• Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
• Request home visits as needed to acquire documentation
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
• Participate in additional training requirements in an effort to stay abreast of the ever-changing rules and regulations associated with the various governmental programs
• All other duties as assigned

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or abilities.

• High School Diploma or GED preferred, except when required by our client.
• Prior hospital experience preferred
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Exemplary critical thinking skills
• Ability to maneuver throughout the hospital and patients' rooms for up to 8 hours per day
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written, to a variety of individuals
• Ability to multitask
• Ability to function in a fast-paced environment
• Must fluently read, write & speak both English & Spanish
• Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria.

ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• Pet Insurance
• Employee referral bonus program
• Teamwork : We believe in teamwork and having fun together
• Career Growth : Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer